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MITEL FREEDOM ARCHITECTURE - VOICE VIRTUALIZATION - ANY DEVICE ANYWHERE

White Paper Published By: Mitel
Mitel
Published:  Dec 28, 2010
Type:  White Paper
Length:  23 pages

Communications solutions today are typically hampered by issues such as high cost or proprietary solutions that, in many cases, can solve immediate issues but often leave the customer with limited options for transition from the old to the new. This can also be accompanied by the dual penalties of a costly inconvenience of rip and replace and corresponding limitation of vendor lock-in for future functionality enhancements or technology integrations. There has been a growing trend in the workplace towards mobility, with a recent survey that indicated that 44 percent of all workers in 2009 considered themselves as mobile. The trend is expected to continue to grow, reaching 72 percent by 20121. Mobile workers by definition cover a wide scope, ranging from the home or teleworker to remote office workers to nomadic corridor warriors and even the traditional travelling employee, such as sales. The movement towards mobility adds further complexity, including issues such as device support, specifically whether to standardize on one manufacturer or support a "bring your own device" approach. Additionally, many organizations that have been through industry consolidation and related company acquisitions or mergers are faced with challenges on how to best integrate existing communications infrastructure for maximum return on investment and with the least amount of disruption to the end user.



Tags : 
voip, pbx, wireless, mobility, ivr, acd, telephone, vmware, virtualization, contact center, data center design and management