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The Role of Mobile Workforce Management Technology

White Paper Published By: ClickExpress
ClickExpress
Published:  May 01, 2013
Type:  White Paper
Length:  15 pages

Mobile Workforce Management solutions enable companies to deliver superior field service and customer satisfaction (see Part I, Setting The Stage For Best Practices Service Performance). However, a successful Mobile Workforce Management transformation is dependent upon many factors beyond simply deploying new technology. It requires a full understanding of the overall business objectives, a keen understanding of historical processes, a standard system of key performance metrics along with the organization’s current performance in those metrics, and effective communication to ensure organizational readiness and project execution.



Tags : 
mobile, management, workforce, technology, solutions, field service, customer satisfaction, management, organization