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The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

White Paper Published By: Pega
Pega
Published:  Sep 11, 2015
Type:  White Paper
Length:  22 pages

Report brought to you by Forrester

In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.



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