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Satisfied Customers Help Grow Auto Glass Business

White Paper Published By: IBM
IBM
Published:  Oct 20, 2015
Type:  White Paper
Length:  4 pages

When you only see your customers once every few years, how can you ensure that when the need arises they will come to you, rather than one of your competitors? 

Carglass® Belgium, a subsidiary of one of Europe’s leading automotive glass fitting companies, recognized that customer service was the single most important factor in both retaining existing customers and winning new business.



Tags : 
ibm, customer, automotive, glass, customer feedback, performance, knowledge management, data management, business technology