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eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

White Paper Published By: Genesys
Genesys
Published:  May 10, 2016
Type:  White Paper
Length:  14 pages

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort



Tags : 
call center, cloud call center, cloud contact center, omnichannel, genesys, ebook, digital customer service, customer experience