bots

Results 1 - 25 of 113Sort Results By: Published Date | Title | Company Name
Published By: KPMG     Published Date: Sep 05, 2019
Leveraging procurement bots is the next logical step as organisations look to benefit from advancements in digital capabilities. Like every transformative technology, the implementation of procurement bots, while exciting, is not without challenges. Read this report to discover: • the five steps procurement organisations can take to create a partnership between bots and employees • the key characteristics of organisations doing this successfully • a phased methodology to ensure stakeholder change.
Tags : 
    
KPMG
Published By: ttec     Published Date: Jul 24, 2019
One of the most significant areas of opportunity for contact center leaders to cut costs is to leverage customer service bots to deflect calls. But today’s consumers have little patience for conversational bots that can’t understand what they’re saying or don’t know how to provide an accurate answer.
Tags : 
    
ttec
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
Tags : 
    
Genesys
Published By: MuleSoft     Published Date: Sep 11, 2019
Artificial intelligence (AI), the internet of things (IoT), and security technologies are set to disrupt every industry in the next decade. To get there, leading organizations like McDonald’s, Uber Eats, and HSBC have built adaptable digital platforms via APIs. In the ebook, MuleSoft founder Ross Mason shares his point of view on how to build a thoughtful API strategy that will help your organization take full advantage of emerging technologies like AI, chatbots, and IoT without compromising on security. Download this ebook to learn: How to unlock AI customer insights with an API strategy. How to make APIs the bedrock of IoT development. Why zero trust is key to API security in the new API economy.
Tags : 
    
MuleSoft
Published By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
Tags : 
    
Automation Anywhere APAC
Published By: Automation Anywhere APAC     Published Date: May 30, 2019
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
Tags : 
    
Automation Anywhere APAC
Published By: Akamai Technologies Australia     Published Date: Feb 07, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties – often using automated tools known as “bots”. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
Tags : 
    
Akamai Technologies Australia
Published By: Akamai Technologies Australia     Published Date: Feb 07, 2018
BOTS ARE PERSISTENT – IT’S A NUMBERS GAME.
Tags : 
    
Akamai Technologies Australia
Published By: Oracle     Published Date: Dec 19, 2018
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation. It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about. How did the other 4 technologies fare? The results were fascinating .
Tags : 
    
Oracle
Published By: Oracle     Published Date: Dec 19, 2018
Transformation technologies like IoT, blockchain, AI, cloud security, autonomous and chatbots are all jostling for our attention. But which ones are considered important and which ones are businesses actually using? In August 201 8, we asked 4,000 senior decision - makers across 21 markets to tell us how they felt about the different technologies . Fascinated to find out?
Tags : 
    
Oracle
Published By: Automation Anywhere     Published Date: Feb 21, 2019
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans. Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors. But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved. This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
Tags : 
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Feb 21, 2019
Automation Anywhere’s flagship product is Automation Anywhere Enterprise – a RPA platform offering a variety of tools to help organisations develop, operate and manage RPA bots that automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work (for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments). Automation Anywhere Enterprise bots can add value both in unattended (server-based, lights-out operation) and attended (desktop-based, interactive) deployment configurations. In this report, MWD Advisors digs deeper into the features and capabilities of Automation Anywhere’s product portfolio, analysing its fast-growth trajectory and highlighting large-scale implementations.
Tags : 
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
First came the bots—software robots created using Robotic Process Automation (RPA) tools to execute defined tasks. These bots have made a big impact by increase efficiency, productivity, and profitability across all industries globally. 81% of enterprises are taking RPA “seriously” 53% are taking it “very seriously” Today, RPA is no longer limited to predefined tasks and data. AI-based “smart bots” are capable of handling ambiguity and make decisions similar to their human counterparts. This eBook explains what makes these smart bots—called cognitive bots—so valuable. You’ll discover unprecedented ways cognitive bots can help your business.
Tags : 
robotic process automation, ai-based, cognitive bots
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Zuerst kamen die Bots – Softwareroboter, die mit Tools zur robotergesteuerten Prozessautomatisierung (RPA) erstellt wurden, um definierte Aufgaben auszuführen. Diese Bots haben einen starken Eindruck hinterlassen, da sie Effizienz, Produktivität und Rentabilität in allen Branchen weltweit gesteigert haben. 81% aller Unternehmen nehmen sie „sehr ernst“ nehmen RPA „ernst“ 53% nehmen RPA „ernst“ Heute ist RPA nicht mehr auf vordefinierte Aufgaben und Daten beschränkt. KI-basierte „Smart Bots“ sind in der Lage, Mehrdeutigkeiten zu bewältigen und Entscheidungen ähnlich wie ihre menschlichen Kollegen zu treffen. Dieses eBook erklärt, was diese intelligenten Bots, die sogenannten kognitiven Bots, so wertvoll macht. Sie werden beispiellose Möglichkeiten entdecken, wie kognitive Bots Ihrem Unternehmen helfen können.
Tags : 
intelligenten bots
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Primero vinieron los bots: robots de software creados con herramientas de automatización robótica de procesos (RPA) para ejecutar tareas definidas. Estos bots han tenido un gran impacto al aumentar la eficiencia, la productividad y la rentabilidad en todas las industrias a nivel mundial. 81% empresas están tomando “en serio” a la RPA 53% la están tomando “muy en serio” En la actualidad, la RPA ya no se limita a las tareas y datos predefinidos. Los “bots inteligentes” basados en AI son capaces de manejar la ambigüedad y tomar decisiones similares a sus contrapartes humanas. Este libro electrónico explica qué hace que estos bots inteligentes, llamados bots cognitivos, sean tan valiosos. Descubrirá formas sin precedentes en las que los bots cognitivos pueden ayudarlo con su negocio.
Tags : 
automatización robótica de procesos, bots inteligentes
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Aujourd’hui, le personnel consacre environ 10 à 20 % de son temps à des tâches banales et répétitives qui peuvent être facilement automatisées. Avec l’automatisation des processus par la robotique (RPA), les entreprises disposent d’une force de travail numérique, des robots auxquels confier ce travail fastidieux pour que les travailleurs humains puissent s’investir davantage dans les activités productives et l’innovation. Selon Forbes, l’automatisation pourrait soulager les employés de six à neuf semaines de besogne chaque année, permettant aux entreprises d’économiser quatre millions de dollars par an. Le temps ainsi récupéré peut être réinvesti dans le développement de carrière et les opportunités de développement personnel, rendant le travail plus humain. Gartner prévoit que, d’ici 2020, 40 % des grandes entreprises auront adopté l’automatisation des processus par la robotique (RPA), contre moins de 10 % aujourd’hui. Les preuves sont irréfutables. Pour que votre entreprise soit comp
Tags : 
forbes, gartner
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Il y a d'abord eu les robots logiciels créés à l'aide d'outils d'automatisation des processus par la robotique (RPA) pour exécuter des tâches bien définies. Leur influence est importante puisqu'ils ont apporté des gains d'efficacité, de productivité et de rentabilité dans tous les secteurs, à l'échelle mondiale. 81% des entreprises prennent la RPA « au sérieux » 53% la prennent « très au sérieux » Aujourd'hui, la RPA ne se résume plus aux tâches et données prédéfinies. Dotés de l'IA, les « robots intelligents » sont capables de gérer l'ambiguïté et de prendre des décisions, tout comme leurs collègues humains. Ce livre électronique explique ce qui fait de ces robots intelligents, appelés robots cognitifs, une ressource inestimable. Vous découvrirez les avantages sans précédent qu'ils peuvent offrir à votre entreprise.
Tags : 
robots intelligents
    
Automation Anywhere
Published By: Automation Anywhere     Published Date: Nov 06, 2019
Eerst waren er de bots: softwarerobots gemaakt met behulp van RPA-tools om bepaalde taken uit te voeren. Deze bots hadden een grote impact doordat ze de efficiëntie, productiviteit en winstgevendheid vergrootten voor elk soort bedrijf over de hele wereld. 81% van de ondernemingen neemt RPA "serieus" 53% neemt het "zeer serieus" Tegenwoordig beperkt RPA zich niet langer tot voorgedefinieerde taken en gegevens. Op AI gebaseerde "slimme bots" kunnen dubbelzinnigheden interpreteren en op een zelfde manier beslissingen nemen als hun collega's van vlees en bloed. Dit e-book legt uit wat deze slimme bots (ook wel cognitieve bots genoemd) zo waardevol maakt. U zult meer te weten komen over de ongekende manieren waarop cognitieve bots uw bedrijf kunnen helpen.
Tags : 
slimme bots, robotachtige procesautomatisering
    
Automation Anywhere
Published By: Oracle     Published Date: Mar 04, 2019
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation. It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about. How did the other 4 technologies fare? The results were fascinating.
Tags : 
    
Oracle
Published By: IBM APAC     Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
Tags : 
decision making, deeper data, insights, cognitive, analytics, ibm, watson, virtual agents
    
IBM APAC
Published By: Akamai Technologies     Published Date: Aug 17, 2017
Das Mirai-Botnet nutzt Hunderttausende von internetfähigen Geräten, die nur über ein schwaches standardmäßiges Kennwort verfügen. Durch Installation von Malware übernimmt Mirai die Kontrolle über die Geräte und errichtet auf diese Weise eine weltumspannende Armee von infizierten Bots. Bis zum Zeitpunkt der Attacke durchsucht jedes betroffene Gerät das Internet nach weiteren angreifbaren Geräten und infiziert diese. Das Internet der Dinge besteht aus Milliarden von Geräten, die Daten senden und empfangen können und heutzutage fast überall anzutreffen sind. Private Sicherheits- und Unterhaltungsgeräte wie Internetkameras, digitale Videorecorder (DVR) und Router werden häufig mit der Mirai-Malware infiziert.
Tags : 
    
Akamai Technologies
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
Tags : 
customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Akamai Technologies     Published Date: Sep 11, 2017
There are many reasons why bots pose the most complicated threat to your online business - access to pools of IP addresses, ability to stay under the radar, highly persistent. Read what you need to know to stay in the know.
Tags : 
credential stuffing, ip security, threat protection
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Sep 11, 2017
A compromised account is 17 times more valuable than a stolen credit card number. That’s why fraud bots, loaded with stolen credentials, use their lists of username/password pairs on thousands of websites. Credential stuffing bots can lead to data theft, customer identity fraud, and account takeover on your site. Learn about the risk to your business from credential stuffing bots in the Akamai infographic, Credential Stuffing 101: The Risk of Bots to Your Business.
Tags : 
credential stuffing, bot security, akamai, cyber security
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Sep 11, 2017
Bots are responsible for 30% to 70% of website traffic. They have many purposes, range from good to middling to bad, and from simple to sophisticated. Bot management solutions vary a lot too. Vendors say they can solve your bot problems. Can they? The bot management market is evolving, with many vendors of different sizes, experiences and capabilities. It’s important to solve your bot problems without getting in the way of business. In this ebook, you’ll get insight into how to evaluate bot management solutions and understand what the differences mean for you.
Tags : 
credential abuse, bots, marketing, bot management, bot solutions
    
Akamai Technologies
Start   Previous   1 2 3 4 5    Next    End
Search      

Related Topics

Add Your White Papers

Get your white papers featured in the Data Center Frontier Paper Library contact:
Kevin@DataCenterFrontier.com