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Published By: Chatsworth     Published Date: Feb 19, 2016
It is time to finally get over the misconceptions generated by the loud and misleading rhetoric regarding the superior efficiencies of close-coupled and liquid cooled server cabinet solutions, as well as the supposed limits on power densities that can be effectively cooled by air. Passive air cooling can successfully dissipate as much heat as can be generated by commercial servers that can actually fit in a 42-45 U cabinet, and in fact more than most close-coupled and liquid-cooled solutions. In addition, air-cooled solutions that rely on complete isolation between supply air and return air are more efficient than most close-coupled systems and provide access to lower data center cooling costs.
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Chatsworth
Published By: Chatsworth     Published Date: Feb 19, 2016
Power consumption in the data center continues to be a rising trend. The need to provide redundant power systems with high reliability and availability of compute resources is a major driving force for the increase in power utilization. Some data centers use just as much power for non-compute or “overhead energy” like cooling, lighting and power conversions, as they do to power servers. The ultimate goal is to reduce this “overhead energy” loss, so that more power is dedicated to revenue-generating equipment, without jeopardizing reliability and availability of resources.
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Chatsworth
Published By: Chatsworth     Published Date: May 10, 2016
The modern data center has changed. There are new demands around cloud computing, big data and infrastructure efficiency. This change in the data center is being driven by more users, more data and a lot more reliance on the data center itself. With private cloud technologies and the rapid growth in data leading the way within many technological categories (the Internet of Things), working with the right data center optimization technologies has never been more important. In this white paper, we explore new concepts around data center demand, where energy efficiency and cooling optimization fit in and modern best practices around your data center.
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chatsworth, data center optimization
    
Chatsworth
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
"The state of chatbots has quickly evolved from a fad to an essential part of corporate strategy. No longer a nascent technology, chatbots have matured into solutions that enterprises across industries are taking seriously. But how do we distinguish a simple chatbot from human-like, AI- driven conversational solutions that we now see businesses adopting? In this three part series, we will examine what it means to deploy “Conversational A.I.” for the enterprise"
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Group M_IBM Q3'19
Published By: Velaro     Published Date: Jun 11, 2014
Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
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Velaro
Published By: MuleSoft     Published Date: Sep 11, 2019
Artificial intelligence (AI), the internet of things (IoT), and security technologies are set to disrupt every industry in the next decade. To get there, leading organizations like McDonald’s, Uber Eats, and HSBC have built adaptable digital platforms via APIs. In the ebook, MuleSoft founder Ross Mason shares his point of view on how to build a thoughtful API strategy that will help your organization take full advantage of emerging technologies like AI, chatbots, and IoT without compromising on security. Download this ebook to learn: How to unlock AI customer insights with an API strategy. How to make APIs the bedrock of IoT development. Why zero trust is key to API security in the new API economy.
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MuleSoft
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales, enterprise applications
    
Velaro
Published By: Drift     Published Date: Aug 05, 2019
This guide is used to deploy conversational sales to your sales development team. It will answer the following questions: • How to introduce live chat to your sales team • How to analyze good and bad conversations • How to coach your team to have better conversations • How to align a sales development representative (SDR) team with account executives and a marketing team This handbook uses the Conversational Framework to inform how you engage with, understand, and recommend the right thing to the right buyers at the right time
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Drift
Published By: OneUpWeb     Published Date: Nov 23, 2010
Does social media marketing really work? How do you separate fact from fiction as you navigate your way through the buzz about "going viral"? Amidst the chatter about Twitter, Facebook, FourSquare, Digg, Delicious, and Linked In-what will really get your business ahead? Tune in to find out as Oneupweb CEO Lisa Wehr and Social Media Director, Maureen Michaels team up to unveil the truth.
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oneupweb, usability, driving sales, e-commerce, ecommerce, task, clickability, demographics, design, website design, social media, marketing plans, growth
    
OneUpWeb
Published By: Cisco     Published Date: Dec 20, 2018
Knowledge workers today have a rich portfolio of team collaboration tools to help them get their jobs done, starting with email and encompassing texting, file sharing, online chat and message boards, social media and video conferencing. Yet collaboration across these tools can be a frustrating experience, due to the complexity of the technology and lack of integration. The good news: the application of emerging technologies and artificial intelligence (AI) enables more people to connect when and how they need to. And that makes for more productive teams.
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Cisco
Published By: Zendesk     Published Date: May 31, 2018
Be always on with your customers; wherever they are. With Zendesk Chat, your customer agents can engage with customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.
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Zendesk
Published By: Adobe     Published Date: Mar 21, 2017
Au fil du temps, les marketeurs qui se consacrent aux services financiers ont été témoins de l’émergence et du déclin de bien des stratégies d’acquisition. Les agences physiques dominaient autrefois l’univers des achats.
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Adobe
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Dell EMC EMEA     Published Date: Nov 23, 2018
Les modèles d'achat de PC en entreprise évoluent, tandis que les acheteurs souhaitent améliorer à la fois la sécurité et l'expérience des employés. La mobilité des employés augmente dans le monde entier et les investissements d'entreprise basculent vers les tablettes et les ordinateurs portables. Les entreprises étudient ainsi leurs investissements actuels dans les PC traditionnels. Un élément reste clair : les acheteurs de PC en entreprise accordent toujours de l'importance à la sécurité et aux performances qu'offrent les PC fixes. Ils indiquent également que les nouveaux formats, comme les micro PC, les aident à apporter une meilleure expérience aux employés, critère auquel ils accordent au moins autant d'importance qu'à la sécurité. En savoir plus sur les solutions Dell en collaboration avec Intel®.
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Pour suivre l’essor de la mobilité professionnelle sans devenir victime des risques potentiels qui en découlent, le département IT doit être en mesure de résoudre efficacement des problèmes complexes, allant du provisionnement des services à l’achat des périphériques en passant par la supervision de la sécurité. Pourquoi ? Les professionnels de l’information ont besoin d’un accès aux informations sensibles sur un large éventail d’applications métiers et d’appareils, où qu’ils soient. En d’autres termes, des politiques de sécurité et de confidentialité qui n’entravent pas la productivité des utilisateurs leur permettront d’optimiser leurs performances. Téléchargez ce livre blanc pour en savoir plus sur les solutions Dell optimisées par Intel®.
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Dell EMC EMEA
Published By: Oracle     Published Date: Dec 19, 2018
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation. It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about. How did the other 4 technologies fare? The results were fascinating .
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Oracle
Published By: Oracle     Published Date: Dec 19, 2018
Transformation technologies like IoT, blockchain, AI, cloud security, autonomous and chatbots are all jostling for our attention. But which ones are considered important and which ones are businesses actually using? In August 201 8, we asked 4,000 senior decision - makers across 21 markets to tell us how they felt about the different technologies . Fascinated to find out?
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Oracle
Published By: Oracle     Published Date: Mar 04, 2019
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation. It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about. How did the other 4 technologies fare? The results were fascinating.
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Oracle
Published By: IBM APAC     Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
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decision making, deeper data, insights, cognitive, analytics, ibm, watson, virtual agents
    
IBM APAC
Published By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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Cisco
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Verint APAC     Published Date: Aug 01, 2019
For enterprise businesses, the conversations you are having with your customers and employees can help transform your future. At Verint Next IT, we deliver intelligent self-service solutions to help companies elevate the customer experience while driving operational efficiency. We understand that the challenge for many companies exploring AI and automation initiatives lies in knowing the right place to start and also how to grow. That’s why we offer AI Blueprint™. With AI Blueprint and our proven Alme® platform, we ensure that every enterprise succeeds with AI now and in the future. Download the eBook to learn: • What AI Blueprint is, what it does and why it matters • The benefits of Conversational AI and how it is transforming businesses everywhere • Five ways AI Blueprint and our Alme platform help companies thrive with intelligent virtual assistant (IVA) and chatbot solutions
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Verint APAC
Published By: Global Payments     Published Date: May 02, 2019
We live in an age of unrivaled ecommerce opportunity. The number of new internet users is climbing by 248 million each year, equating to 7% annual growth. That figure in turn is dwarfed by booming ecommerce rates, which average out at 14% globally. This report offers an overview of ecommerce markets across the globe, summarizing the current situation, and identifying the most effective ways to nurture business - and the customer experience - on a local and global scale.
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ecommerce growth, global payments, local language, localization, retail, mobile payments, alternative payment methods, chinese wallets, alipay, wechat pay, global commerce, international payment solutions
    
Global Payments
Published By: Global Payments     Published Date: May 02, 2019
The economic face of the APAC region is changing. While the East has long been considered a source of competitively priced raw materials and manufacturing services, the spending power of its inhabitants - and their increased fondness for international travel - has transformed it into a force to be reckoned with. It’s estimated that, over the next five years, 88% of the growth in the global middle class will be in the Asia Pacific region.1 If multinational companies hope to take advantage of this vast new target market, they will need to adapt their expansion strategies and offer APAC customers a tailored retail experience.
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apac growth, global payments, luxury brands, trusted payments, localized purchasing, retail, wechat pay, alipay, chinese wallets, global commerce, mobile payments, alternative payment methods, chinese wallets, international payment solutions
    
Global Payments
Published By: Global Payments     Published Date: May 02, 2019
Doing business across borders presents a whole host of unfamiliar challenges to today’s merchant. As technological advancement and increasing globalization unlock international markets, it’s tempting to imagine that a business model successful in one region can simply be transplanted into another. Not so. The logistics of domestic and international transactions have changed, and so too have customer expectations and preferences. Customer and merchants pain points have transformed and multiplied. In this report, we explore some of the core challenges businesses today face in their quest to succeed in global commerce. We offer an overview of how unified commerce can both resolve these issues and offer new advantages and standards of best practice, enabling your business to meet the demands of tomorrow’s customer, no matter their location, preferred payment method, and mode of contact.
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unified commerce, global commerce, payment convenience, payment speed, global payments technology, retail, wechat pay, alipay, chinese wallets, mobile payments, international payment solutions, international payment systems, payments, online payments, omnichannel commerce
    
Global Payments
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