customer centric engagements

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Published By: Evariant     Published Date: Nov 20, 2018
As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.
Tags : 
patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: IBM     Published Date: May 28, 2015
Transform your organization into a mobile enterprise for optimized business and customer-centric engagements
Tags : 
smarter process, data management, business models, blueworks live, big data, cloud computing, social collaboration
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
Tags : 
ibm smarter process, mobile experience, mobile services, mobile support, customer-centric engagements, it management, knowledge management, enterprise applications
    
IBM
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