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Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Group M_IBM Q1'18     Published Date: Feb 15, 2018
See how you can turn data into actionable insights with predictive analytics. Take our brief assessment to learn which analytical capabilities will enable you to find the greatest value in your data and make confident, accurate business decisions.
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analytics assessment, business decisions, predictive analytics, analytics
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Feb 28, 2018
This paper presents a cost benefit case for IBM Db2 11.1 for LUW and Oracle Database 12c.
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ibm, db2, oracle database, oltp deployments
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Mar 01, 2018
Join one of IBM's leading experts on Db2, Simon Lighthouse, as he articulates how you can overcome many key pain points on data migration.
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db2, data migration, ibm
    
Group M_IBM Q1'18
Published By: OracleSMB     Published Date: Jan 04, 2018
Compliance and risk management issues affect small and medium-sized businesses. They are not just a concern for larger, public companies, but smaller companies have fewer resources to deal with the regulatory demands that affect them. Instead of hiring expensive external resources to ensure compliance, invest in financial compliance cloud technology to continuously monitor and provide feedback on your compliance efforts. It will lower long-term costs, improve collaboration, and increase confidence in data security and financial reports.
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OracleSMB
Published By: OracleSMB     Published Date: Jan 04, 2018
You may think that your finance group is performing well, but it is critical to always look for ways to improve. Continuous improvement equates to competitive advantage, no matter the department. Seek out ways to improve the handling of payables and receivables, streamline the procurement process, expedite the financial close process, and effectively analyze all your data. If you are not sure where to start, read this ebook to learn the four questions you should ask to improve your finance and reporting capabilities and ensure continued growth.
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OracleSMB
Published By: OracleSMB     Published Date: Jan 04, 2018
Finance has grown beyond recording and reporting. Leaders in fast-growing companies need not only the raw financial data, but the sophisticated analysis to make sense of it all. In today’s digital world, Finance must move out of the back-office and help drive the direction of the business, as well as improve the bottom line through more efficient processes and increased responsiveness. With the right tools, your finance team can simplify processes and fulfill its goal of adding value.
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OracleSMB
Published By: OracleSMB     Published Date: Jan 04, 2018
Customer loyalty matters. Loyal customers spend more, advocate more, and are the first to try new products or services. But how do you build a loyal customer base that drives profitable sales? The answer is a loyalty program that provides the data needed to support individualized experiences and show appreciation. And this is where technology can help. Move beyond paper punch cards and emails with personalized greetings. Quickly create an effective loyalty program that keeps your customers coming back for more.
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OracleSMB
Published By: LogMeIn     Published Date: Feb 27, 2018
Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.
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bold360, engagement, customer, market, data, analysis
    
LogMeIn
Published By: Pindrop Security     Published Date: Mar 21, 2018
As fraudsters grow in sophistication and experience, they often aren’t acting alone. Syndicated crime rings are big business around the world. In the fraud economy, different fraudsters specialize in different aspects of the attack, from gathering data and creating profiles of targeted victims, to socially engineering call center agents, to creating tools like robotic dialers. These fraudsters might work alone, selling their skills on the black market. In other cases, fraudsters are running entire call centers overseas dedicated to executing attacks.
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Pindrop Security
Published By: First Advantage     Published Date: Apr 17, 2018
DEI Communities, based in Omaha, Nebraska, manages apartment communities throughout the central United States. With a healthy portfolio of more than 9,400 units, the company has always placed a high priority on pre-lease applicant screening, which includes a basic criminal background check, eviction check and credit check on all applicants. A few years ago, however, it learned a valuable lesson – that not all screening providers are created equal. After switching to a new provider– First Advantage Resident Screening–the company discovered some impressive benefits, including better data, more streamlined processes, greater reporting flexibility, reduced bad debt and higher efficiency overall.
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First Advantage
Published By: IBM APAC     Published Date: Mar 19, 2018
IBM’s Spectrum Protect offering boasts more than 20 years of achievement in the protection and recovery of key IT systems. So, it would be easy to suppose that IBM’s new Spectrum Protect Plus and Spectrum Copy Data Management software offerings simply represent “Spectrum Protect with extra features.” That assumption would be incorrect. They are standalone, reimagined approaches aiming to solve a daunting IT challenge—virtualization protection/recovery—and aspiring to attain a coveted IT outcome—effective data management and enablement (DM&E), referred to by many as “copy data management” (CDM).
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data protection, data availability, software defined storage
    
IBM APAC
Published By: IBM APAC     Published Date: Mar 19, 2018
Unstructured data has exploded in volume over the past decade. Unstructured data, media files and other data can be created just about anywhere on the planet using almost any smart device available today. As the amount of unstructured data grows exponentially, customers using this data need to be able to take advantage of the right storage solutions to support all of their file and object data requirements. IBM® recently added a new storage system to their Spectrum product family, IBM Spectrum Network Attached Storage (NAS). IBM Spectrum NAS adds another software-defined file storage system to IBM’s current unstructured data storage solutions, IBM Spectrum Scale™ and IBM Cloud Object Storage (COS). Below, we will discuss the three systems and supply some guidance on when and where to use each of them.
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IBM APAC
Published By: Sangoma     Published Date: Jan 30, 2013
IP communications across multiple, sometimes untrusted, networks needs to be normalized, managed and secured. As part of the most cost-effective, easiest to manage line of Session Border Controllers on the market. Read to learn how they can help you.
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ip communications, sangoma, ip firewall, datasheet, sangoma, session border control, carrier appliance, networking, knowledge management, enterprise applications, business technology
    
Sangoma
Published By: Sangoma     Published Date: Jan 30, 2013
The most cost effective, easiest to provision, and easiest to manage line of SBCs on the market. Sangoma's Vega Enterprise SBC provides full-featured protection and easy interconnection at the edge of enterprise networks.
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sbc, enterprise appliance, vega sbc, sangoma, datasheet, cost effective solution, networking, knowledge management, enterprise applications, business technology
    
Sangoma
Published By: Sangoma     Published Date: Jan 30, 2013
The most cost effective, easiest to provision, and easiest to manage line of Session Border Controllers on the market. Sangoma’s Vega Enterprise SBC VM/Hybrid provides full-featured protection and easy interconnection.
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vega sbc, enterprise, vm hybrid, data sheet, easy to use, cost effective, sbc solution, networking, knowledge management, enterprise applications, business technology
    
Sangoma
Published By: Epicor     Published Date: Apr 17, 2018
Running a successful firearms and shooting sports retail business offers unique challenges. To achieve growth, you need a software solution that streamlines nearly every aspect of your firearms business—letting you focus on running a more compliant, efficient, and profitable operation. Created in collaboration with Orchid Advisors, Epicor FFL Compliance Manager is a robust, cloud-based system for firearms retailers that seamlessly manages ATF compliance for higher profits and faster growth. This fast, easy-to-use bound book solution can: • Quickly package compliance reports on demand and review bound book activity with dashboards to support ATF inspections • Save time by scanning serial numbers instead of entering them manually • Relieve audit stress thanks to easy access to bound book data and on-demand, ATF-friendly reporting Read on to hear from businesses currently powered by Epicor FFL Compliance solutions.
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firearms collection software, firearms inventory software, firearms management system, firearms tracking software
    
Epicor
Published By: Avi Networks     Published Date: Mar 07, 2018
"Maximizing Operational Efficiency and Application Performance in VMware-Based Data Center Some of the most common challenges in VMware-based virtual data center environments include: - Lack of visibility into applications and end-user experience - Complex and error-prone operations - High capital and operational costs Review our solution brief to learn how the Avi Controller, the industry’s first solution that integrates application delivery with real-time analytics, is able to solve these challenges."
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Avi Networks
Published By: Progress     Published Date: Mar 26, 2018
In our 37-criteria evaluation of enterprise health cloud providers, we identified the 10 most significant ones — ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare CIOs make the right choice.
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Progress
Published By: Progress     Published Date: Mar 26, 2018
Patients are morphing into healthcare consumers, while healthcare providers and suppliers are simultaneously facing tighter payments. The Triple Aim is the operating beacon to deal with this challenging operating environment. How will healthcare organizations manage? By bringing data together from inside and outside the traditional healthcare system, and quickly delivering solutions into people’s hands via a new generation of enterprise health clouds.
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Progress
Published By: Optymyze     Published Date: Feb 05, 2018
Not too long ago, successful selling was all about power suits, firm handshakes, a persuasive attitude and gut instinct. Since then, the underlying map to sales success has changed dramatically. Today, the rock stars of any sales team are the reps who rely on data instead of intuition, and tools instead of tales. Read this article to learn how data and analytics enable sales reps and managers to improve sales productivity and more: • Gain a better understanding of your leads and prospects and personalize your approach. • Maximize the performance of new members of the sales team. • Increase compensation effectiveness. • Optimize territories.
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sales performance, sales performance management, sales data and analytics, sale operations, sales team performance, sales force
    
Optymyze
Published By: Optymyze     Published Date: Feb 05, 2018
Do you want to increase visibility across your global business, reduce risk, and boost sales performance? Find out how a Sales Operations Center of Excellence can help you achieve all this and more: • Lower costs by standardizing processes. • Gain more control over operational performance. • Create standards for collecting, storing, and managing data. • Identify which factors determine harmonization, and how it can benefit your entity. • Ensure global compliance through enterprise standards. • Provide expertise and support to boost sales performance across all business units. Get your free copy now!
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sales operations, sales performance, sales performance management, sales processes
    
Optymyze
Published By: LogMeIn     Published Date: Feb 27, 2018
LogMeIn offers consistently reliable service to its Bold360 customers and is vigilant in efforts to provide services that are not only robust and scalable, but also secure. This document describes how we achieve reliable scalability and the measures taken by LogMeIn to protect Bold360 customer data.
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industry, network, service, operations, scalability, data, encryption
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn
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