The 2017 CEI results indicate that brands have significant room for improvement in terms of satisfying customer expectations: On a scale from 0 to 100, the average CEI score is 33. Download this white paper to find out more.

This Total Economic Impact (TEI) analysis has been prepared exclusively for you based on your inputs. The analysis provides a high-level estimate of the impact of implementing IBM customer behavior analytics solutions.

Read this white paper to discover the 5 best practices for understanding customer journeys.

The analytics tools you’ve come to rely on probably haven’t kept pace with this rapid change, and may now be less effective. Systems may not be nimble enough to follow customer journeys across channels and time. Different platforms in different departments can’t talk to each other, so reporting is slowed. And it’s difficult to take proactive steps when your view of the total customer experience is a little blurry. Download this white paper to find out more.

SugarCRM has leveraged IBM and other strategic partnerships to broaden its omnichannel appeal to enterprises, making Sugar a strong alternative to Salesforce.com, Microsoft, Oracle and SAP. Learn how SugarCRM's four-pillar strategy enables businesses to create extraordinary customer experiences.

According to industry analyst IDC, the mean cost of an hour of downtime can range from USD 224,952 to USD 1,659,428, depending on the size of your organization.1 And each instance of downtime increases your total cost of ownership (TCO) and eats away at your IT budget.

Today, everything computes. Intelligence has been infused into things no one would recognize as computers: appliances, cars, roadways, clothes, even rivers and cornfields. Tomorrow, many of these things will think, thanks to breakthroughs in cognitive computing. Even the things that don’t think themselves will continue collecting and reporting the massive quantities of data that feed cognitive systems.

In today’s always on world, IT systems are so interdependent with business operations that even a few minutes of downtime can have big implications—for your productivity, reputation and finances. New technologies like cloud, mobile, analytics and social can help your business be more flexible and responsive, but at the same time they increase your risk.

Technological advances are transforming the way we connect, disrupting the status quo and creating huge turbulence. Industries are converging, and new opportunities and threats are emerging, as never before. So how are CIOs managing their way through the mayhem? In the first installment of our latest C-suite Study, we interviewed 5,247 top executives to find out what they think the future holds and how they’re positioning their organizations to prosper in the “age of disruption.” This report delves more deeply into the views of the 1,805 CIOs who contributed to our research – and what the IT gurus of the most successful enterprises do differently.

Welcome to IT as a Service For Dummies, IBM Limited Edition. IT as a Service is the emerging technique that gives technology leaders the flexibility of providing the right set of services to the business. The world of IT is changing dramatically. Businesses are increasingly discovering that IT services are becoming the foundation for the customer experience. IT as a Service isn’t simply a new delivery model for applications. Instead, IT as a Service is a new approach to providing an array of modular services that are targeted to solve changing business problems. While services can be as straightforward as compute or storage in the cloud, they can also be used to complex solutions. Other services may include microservices or integration services that enable a business to quickly create new solutions to help service customers in a more creative and efficient manner.

In the age of digital transformation and hybrid cloud, business expectations for seamless, personalized, always-on service run high. Technological advances such as cognitive capabilities and automation are blurring business distinctions and empowering competitors to emerge from any industry and geography. Staying ahead requires a willingness to change course and embrace constant reinvention.

Moving workloads from an on-premise software-defined data center to the cloud is an extremely stressful time for CIOs. But with the powerful IBM-VMware alliance, businesses can now extend their VMware workloads from on-premises environment to the IBM® Cloud within hours, not weeks.

Find out how you can take advantage of hybrid cloud by extending or migrating workloads using secure and seamless networking capabilities offered by VMware. All of this is available on secure, single-tenant IBM Bluemix bare metal servers on IBM Cloud, giving you the utmost control.

Find out how you can take advantage of hybrid cloud by extending or migrating workloads using secure and seamless networking capabilities offered by VMware. All of this is available on secure, single-tenant IBM Bluemix bare metal servers on IBM Cloud, giving you the utmost control.

This paper looks at cloud architecture in which the servers and networks in the data center can rapidly respond to changing demands.

IBM System Networking RackSwitch provides ultralow-latency switching inside a collocated network. Read more now.

Read this white paper to find out how IBM's VMready switches solve the most difficult VM mobility and visibility problems.

To maintain its position at the forefront of international research, the Institute for Computational Cosmology at Durham University wanted to develop a new high-performance computing cluster - find out how they did it.

Working with CVSI to deploy IBM Tivoli, BladeCenter and System Storage technologies

Download this IBM white paper from Web Buyer's Guide to learn the next generation solutions for application servers.

This exclusive resource explains more about the role of hybrid computing in modern computing environments.

Visa Europe addressed the unique nature of the European market by building a new payment platform which houses tens of thousands of business rules governing payment clearing and settlement. The result is greater business agility and competitiveness for both Visa Europe and its 4,000-plus member institutions. Read to find out more.

Enterprise decision management and decision intelligence are fundamentally decision-centric approaches. Organizations wishing to use them to become decision-centric should take a number of steps.

Built on IBM's market-leading business rules management system and enhanced with capabilities for detecting time-based events, this offering drives more responsive actions to business opportunities or risk conditions, increasing the value of each customer, partner and internal interaction.

A Practical Guide to Using Business Rules and Predictive Analytics