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Published By: IBM     Published Date: Feb 28, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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mobilization, customer experience, customer engagement, customer interaction, ibv, ibm
    
IBM
Published By: IBM     Published Date: Apr 21, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
Tags : 
customer experience, branding, customer interaction, technological influence, customer engagement
    
IBM
Published By: IBM     Published Date: Jul 14, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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IBM
Published By: IBM     Published Date: Jul 14, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
Tags : 
digital interaction, experience design, interactive experience, cross functional collaboration, customer experience, integrated data
    
IBM
Published By: Sprinklr     Published Date: Oct 18, 2017
The promise of the Internet of Things is huge, but how can leaders extract real value from it? Four key areas can provide easy entry points to tap into the IoT, and quickly begin to realize value with IoT technologies. To find out how you can extract value from the IoT, check out this recent IBV study.
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ibv, ibm, iot technologies
    
Sprinklr
Published By: IBM     Published Date: May 07, 2015
The essential bridge between an organization and its customers is the workforce. The ability to engage, develop, recognize and support employees will be critical in the decisive battle for customer loyalty. It is employees who represent the organization's brand in the market, who interact with customers on a daily basis, who analyze changes in customer preferences and who develop and maintain the technologies that help connect the physical and digital worlds. And, therefore, a motivated and properly prepared workforce will be indispensable for success in the customer-activated world. Watch this webcast to learn: • Key CHRO insights from the Global C-Suite Study • Three workforce challenges for HR in a customer-driven world • Three actions HR can take with real-life examples
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workforce, employees, customer loyalty, branding, talent acquisition, ibm
    
IBM
Published By: IBM     Published Date: May 31, 2017
The promise of the Internet of Things is huge, but how can leaders extract real value from it? Four key areas can provide easy entry points to tap into the IoT, and quickly begin to realize value with IoT technologies. To find out how you can extract value from the IoT, check out this recent IBV study.
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iot, internet of things, iot technology, digital transformation
    
IBM
Published By: IBM     Published Date: May 31, 2017
What defines cognitive manufacturing maturity? Our study found three stages of cognitive manufacturing maturity. We call those organizations in the earliest stage Observers, followed by Starters and Actives, respectively. These groups differ on two key characteristics: the presence of an overall strategy for cognitive manufacturing, and degree of strategic execution of multiple projects that enable higher project success and significantly fewer failed projects. Strategy is the crucial enabler of higher maturity. How do manufacturers get beyond the obstacles and barriers to increase cognitive manufacturing maturity? The obstacles encountered by our respondents are tied to organizational maturity. Overcoming them is fundamental to increase cognitive manufacturing success. In this report, we’ll first describe cognitive computing and how it gives rise to cognitive manufacturing. Then, we’ll review specific study findings and recommend actions for electronics executives.
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cognitive manufacturing, cognitive computing, organizational maturity, electronics, ibv
    
IBM
Published By: IBM     Published Date: Jul 13, 2017
IBM has a unique position in the marketplace, with cognitive platforms and services, industry-specific offerings and expert consulting to support electronics companies. To understand how the electronics industry is applying cognitive computing to manufacturing, the IBM Institute for Business Value surveyed 140 electronics executives around the world and across all industry subsectors. We found that a core group of early adopters has kicked off a new generation of production success with cognitive manufacturing and show greater returns on investment (ROI) with increased productivity. Our analysis answers some important questions.
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ibm, consulting, cognitive, electronic manufacturing, roi, increased productivity, cognitive manufacturing
    
IBM
Published By: IBM     Published Date: Jul 13, 2017
Leaders embracing the ioT are gaining new values, including accelerating innovation, enhancing operations, and improving engagement. Disruptors are utilizing the internet of things and recomposing their businesses by digital transformation. There are many different ways to unlock the potential of the internet of things. The promise of the Internet of Things is huge, but how can leaders extract real value from it? Four key areas can provide easy entry points to tap into the IoT, and quickly begin to realize value with IoT technologies. To find out how you can extract value from the IoT, check out this recent IBV study.
Tags : 
iot, internet of things, innovation, enhancing operations, digital transformation, iot technologies
    
IBM
Published By: IBM     Published Date: Oct 18, 2017
The promise of the Internet of Things is huge, but how can leaders extract real value from it? Four key areas can provide easy entry points to tap into the IoT, and quickly begin to realize value with IoT technologies. To find out how you can extract value from the IoT, check out this recent IBV study.
Tags : 
internet, ibm, ibv, internet of things
    
IBM
Published By: IBM     Published Date: Jan 06, 2015
The essential bridge between an organization and its customers is the workforce. The ability to engage, develop, recognize and support employees will be critical in the decisive battle for customer loyalty. It is employees who represent the organization's brand in the market, who interact with customers on a daily basis, who analyze changes in customer preferences and who develop and maintain the technologies that help connect the physical and digital worlds. And, therefore, a motivated and properly prepared workforce will be indispensable for success in the customer-activated world.
Tags : 
customer loyalty, employee support, workforce challenges, hr solutions
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
Read the IBM IBV CPO Study ebook to learn: - Four steps top procurement groups can take to realize and sustain greater savings than their peers - Three ways top-performing procurement teams achieve a more effective approach to risk mitigation - How top performers use insights from suppliers to bring innovative ideas to the business
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ibm, commerce, procurement, analytics, procurement analytics, data, big data, procurement organization, enterprise, business technology, data science
    
IBM
Published By: IBM     Published Date: Jan 05, 2017
Read the IBM IBV CPO Study ebook to learn: - Four steps top procurement groups can take to realize and sustain greater savings than their peers - Three ways top-performing procurement teams achieve a more effective approach to risk mitigation - How top performers use insights from suppliers to bring innovative ideas to the business
Tags : 
ibm, procurement, commerce, enterprise applications, business technology
    
IBM
Published By: IBM     Published Date: Aug 16, 2013
The 2012 IBM Global CEO study found today’s business leaders rank technology as the most important external force that will impact their organizations. A new IBV software development study supports this, with IT and business leaders identifying five top technology trends critical to competitiveness. However, the same survey reveals that most organizations are not prepared to take advantage of these trends. While management recognizes that software is crucial to capitalizing on technology for competitiveness, they are not successfully executing. Join this webcast to learn how organizations that leverage effective software development can help close the execution gap and gain competitive advantage.
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software, ibv software development
    
IBM
Published By: IBM     Published Date: May 16, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
Tags : 
customer experience, digital perforamnce, it performance, digital experience, digital experience monitoring
    
IBM
Published By: Group M_IBM Q4'18     Published Date: Sep 10, 2018
Sophisticated banking requires sophisticated computing systems. But which systems offer the greatest chance for success? Many banks are discovering that the answer can be found within their on-premise data centers – the mainframe computer. Mainframes have become a modern platform for innovation. When operating in a hybrid cloud environment, mainframes provide cost flexibility, scalability, agility, sophistication and unmatched security. And they support innovation, business transformation and new types of monetization. The power of mainframe computing is being rediscovered. Specifically, in a recent 2017 survey of banking executives, we found that: • 50 percent said they believe hybrid cloud – and the systems that underpin it – can significantly lower the cost of IT ownership • 47 percent said they believe mainframe enabled hybrid cloud can improve operating margin • 47 percent said they believe dual-platform hybrid cloud can accelerate innovation. While innovation and improved p
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Group M_IBM Q4'18
Published By: Group M_IBM Q4'18     Published Date: Sep 10, 2018
There are three things that senior executives in the financial services industry want from their investments in computing systems. They are the same three things these institutions require for their very survival. First is unwavering security. The integrity of customer accounts and records is paramount to maintain trust across the financial ecosystem. Cybercrime is anathema to the core function of banking and cannot be tolerated. Next is captivating, personalized experiences based on real-time data analytics leading to instantaneous customer fulfillment. And finally, there is the essential delivery of these secure experiences while providing a cost and efficiency advantage over competing solutions
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Group M_IBM Q4'18
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