it operations

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Published By: FORTRUST     Published Date: Aug 12, 2015
Data Center Infrastructure Management (DCIM) has become more vital than ever to data center operations as efficiency and technology advancement cycles move at an increasingly rapid pace. The insight provided by these essential systems has historically only been accessible to the data center operations team, not the end user or for that matter – the colocated customer. Now that the technology sector as a whole is becoming increasingly user friendly, transparent and hands on, it makes sense for colocation data centers to offer a higher level of insight and transparency into their clients’ individual environments.
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FORTRUST
Published By: Digital Realty     Published Date: Dec 02, 2015
A comprehensive approach to security requires much more than simply installing locks and hiring security officers. While these remain important aspects of an effective security plan, they are part of a broader, more integrative approach to security in today’s dynamic environment. For data center operators, ensuring the security and continuity of their clients’ business operations is a key and compelling imperative. This paper has examined the elements and organization of a holistic approach to security. Digital Realty views security as an integrated process, consisting of the subprocesses of physical security, information security, incident management, business continuity and compliance, enabled by the systems, processes and people providing quality of delivery and reliability of performance. Absent any of these elements, security becomes a series of loosely related tasks lacking in cohesive effectiveness.
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Digital Realty
Published By: Workday     Published Date: Mar 02, 2018
Cloud-based systems are the future for cities and counties looking to reduce budgets and use staff wisely. The cloud allows governments to end constant upgrades to legacy systems, improve security, and invest in operations—not capital expenses. Join the Governing Institute for an overview of the benefits of a migration to the cloud and gain valuable insights from the City of Rochester’s successful transition.
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cloud-based systems, improve security
    
Workday
Published By: Mitel     Published Date: Apr 25, 2018
It’s time to find a new communications solution for your company. Before you start your search, consider this: No two company’s operations are quite the same and different organizations benefit from different types of phone systems. Understanding the factors that are driving many businesses to move their communications to the cloud will help you determine if a cloud communications solution is right for you. Here are seven operational trends propelling today’s move to Unified Communications as a Service (UCaaS). Check off each statement that rings true for your company. The more checks, the more your company will excel in the cloud.
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cloud, business, communications, company, organization
    
Mitel
Published By: MacroAir     Published Date: Apr 26, 2018
Large industrial facilities such as warehouses and manufacturing plants present a huge operational challenge because of their size. With extremely tall ceilings and a lot of square footage to cool or heat, keeping occupants comfortable is difficult. The solution: MacroAir big industrial ceiling fans. MacroAir large industrial fans create a more comfortable climate and reduce energy costs for large industrial facilities. MacroAir invented the large industrial ceiling fan in 1998 to deliver a cost-effective climate control solution by generating large amounts of airflow. MacroAir’s big industrial fans produce a cooling effect, help control the effects of humidity, and can also help conserve heat in colder months by pushing warm air that is trapped at the ceiling toward the walls and down to the floor at occupant level. MacroAir big industrial ceiling fans create an environment where employee’s feel comfortable, which results in increased productivity and improved industrial operations.
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industrial fans, industrial facilities, macroair fans, commercial fans
    
MacroAir
Published By: Groove     Published Date: May 16, 2018
HotSchedules is a technology company that streamlines several aspects of running a business in the service industry. The sales team at HotSchedules had been using Salesforce for several years, but they were spending a lot of time on data entry and other manual tasks. They needed a way to simplify recordkeeping so they could spend more time talking to prospects. The HotSchedules sales team is taking advantage of the full suite of features in Groove to enhance their sales operations at every turn — from Salesforce integration to multi-step campaigns to analytics. Let’s take a look.
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Groove
Published By: Datastax     Published Date: May 14, 2018
"What’s In The Report? The Forrester Graph Database Vendor Landscape discusses the expanding graph uses cases, new and emerging graph solutions, the two approaches to graph, how graph databases are able to provide penetrating insights using deep data relationships, and the top 10 graph vendors in the market today Download The Report If You: -Want to know how graph databases work to provide quick, deep, actionable insights that help with everything from fraud to personalization to go-to-market acceleration, without having to write code or spend operating budget on data scientists. -Learn the new graph uses cases, including 360-degree views, fraud detection, recommendation engines, and social networking. -Learn about the top 10 graph databases and why DSE Graph continues to gain momentum with customers who like its ability to scale out in multi-data-center, multi-cloud, and hybrid environments, as well as visual operations, search, and advanced security."
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Datastax
Published By: IBM     Published Date: Apr 16, 2018
In this on-demand webinar from the Institute of Management Accountants (IMA), Sherri Liao of The Hackett Group and Jim Collins of IBM discuss the steps your organization can take to link financial planning to operational decision making more effectively. You’ll hear about: Simplifying and amplifying reporting Optimizing decision-making: Predictive vs. historical analytics Aligning finance and operations Reporting beyond finance to include cross-functional measures of performance The path to building a World-Class finance organization
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operational planning, financial planning, planning analytics
    
IBM
Published By: IBM     Published Date: Apr 25, 2018
Experience IBM Watson Order Optimizer How can retailers efficiently leverage inventory from one channel to serve another without breaking the bank? See how IBM Watson Order Optimizer helps Fulfillment, Operations, and Inventory: Gain a holistic view of omni-channel operations across different functional areas Optimize in real-time against multiple, competing business objectives Utilize inventory at its most profitable price point Make better fulfillment decisions with cognitive insights
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order optimizer, ibm watson, fulfillment, operations
    
IBM
Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
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customer, service, operations, optimization
    
LogMeIn
Published By: Citrix     Published Date: Jun 15, 2018
The ADC market continues to evolve, with various new cloud-integrated and software-centric use cases having arisen. This report provides infrastructure and operations leaders with a snapshot of the market's transition and profiles vendors representative of emerging and very different approaches.
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Citrix
Published By: Epicor     Published Date: Jun 11, 2018
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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Epicor
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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customer service, operations, asynchronous, messaging, customer expectations
    
Genesys
Published By: Service Now     Published Date: Jan 26, 2018
Digital transformation (DX) has progressed well beyond the abundant hype predicting it to where it is now an existential concern for many enterprises. We are at an inflection point as digital transformation efforts shift from "project" or "initiative" status to strategic business imperatives. Growing enterprises, regardless of age or industry, are striving to become "digital native" in the way their executives and employees think, what they produce, and how they operate. IDC predicts that by 2021, at least 50% of global GDP will be digitized, with growth in every industry driven by digitally enhanced offerings, operations, and relationships, and that by 2020, investors will use platform/ecosystem, data value, and customer engagement metrics as valuation factors for all enterprises.
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Service Now
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
In un contesto dove le imprese cercano di replicare le modalità agili di sviluppo delle Internet company e di innovare in mercati altamente concorrenziali, lo sviluppo di applicazioni è diventato sempre più complesso. La grande mole di codice sorgente monolitico tradizionalmente alla base delle applicazioni aziendali rendono difficile avviare rapidamente nuovi servizi. Lo sviluppo distribuito e settorializzato e la distribuzione geografica dei team di sviluppo e di operations portano a problemi di allineamento aziendale. A tutto ciò si sommano le aspettative crescenti degli utenti, che rendono necessari un dimensionamento efficace e un monitoraggio costante delle distribuzioni per assicurare ai clienti prestazioni elevate e un’esperienza uniforme. E naturalmente, il tutto deve essere realizzato assicurando una disponibilità continua dei servizi.
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microservizi, l'evoluzione, dello, sviluppo, applicazioni
    
AstuteIT_ABM_EMEA
Published By: Aviatrix     Published Date: Jun 11, 2018
In evaluating the security posture for your Global Transit Network, your first question might be: Why do I even need additional security? Isn’t what Amazon provides “out of the box” adequate? This is not the right question to ask first. It’s important to appreciate that, while Amazon says it has a shared security model, your Amazon EC2 instance may not meet your security requirements “by default.” Though Amazon makes specific security features available to you, it’s still up to you to choose judiciously among the many native and third-party options. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, walk through five use cases and examine what Amazon provides, and the questions you need to be asking to implement Amazon services – or add additional ones – that are appropriate for your business. After examining each use case, we’ll show you how we handle it for our own business. Who Should Watch? Anyone responsi
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aws, aws vpc, aws transit vpc, secure transit vpc, vpc egress filter
    
Aviatrix
Published By: Aviatrix     Published Date: Jun 11, 2018
Once you've designed and secured your Global Transit Network, are you done? Are you ready to hand day-to-day responsibility over to an operations team? Or, are there other elements you need to ensure that the day-to-day operation of your transit hub is efficient and effective? As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, demonstrate the best practices they've gleaned from working with operations teams, all who require: • Visibility: Do you have a way to centrally view your network, see performance bottlenecks, control security policies, and set other configuration details? • Deep Analytics: Can you easily gather performance and audit data and export it to Splunk, DataDog, or other advanced reporting tools? • Monitoring and Troubleshooting: Do you have a real-time view of network health, and how easily can you access the data needed to locate and fix issues? • Alert Management: When issues do occur, what r
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aws, aws vpc, aws global transit network, aws transit vpc, cisco csr, csr 1000v
    
Aviatrix
Published By: Aviatrix     Published Date: Jun 11, 2018
Join Aviatrix for a discussion of next-generation transit hubs that are purpose-built to treat the network as code, rather than as a virtualized instance of a data center router. Learn how a software-defined approach can transform your AWS transit hub design from a legacy architecture exercise into a strategic infrastructure initiative that doesn’t require you to descend into the command-line interface and BGP of the IT networking world. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix share the requirements that our most successful customers have insisted upon for their Global Transit Networks, and demonstrate the key features that deliver on those requirements. Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud infrastructure managers, cloud engineers, and networking staff.
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aws, aws vpc, aws global transit network, aws transit vpc, cisco csr, csr 1000v
    
Aviatrix
Published By: Aviatrix     Published Date: Jun 11, 2018
OpenVPN is a popular and respected solution for enabling remote access to AWS VPCs for IT personnel, cloud developers, and a wide variety of end-user roles. While OpenVPN may be all that is needed to enable cloud access for a few users, it alone cannot meet the needs of growing organizations – particularly those that have security or compliance requirements. Similarly, Bastion hosts or jump hosts are often used when AWS is primarily focused on developers, but these tools likewise have scaling and security limitations. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, review key requirements and compare the remote user VPN options available for managing and securing access to AWS VPC resources. They also demonstrate features that ensure your remote access tools and methodology are “enterprise cloud-ready.” Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud
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aws, aws vpc, aws openvpn, aws bastion, aws remote access
    
Aviatrix
Published By: DocStar     Published Date: Jun 11, 2018
Accounts Payable is a fundamental activity for nearly all businesses. Pick any enterprise and you can bet there is an AP function at the heart of financial operations. The obligation to pay off short-term debt is one that every company must satisfy. But more than that, the process to do it must be efficient and productive. If you get behind on your obligations you risk missing important financial discounts, defaulting with creditors, and damaging your reputation with suppliers and stakeholders. CFOs face the challenges associated with Accounts Payable…and it’s easy to lose sleep. As other areas of business and commerce have become more and more paperless, the accounts payable process in most organizations remains mired in paper copies and manual workflow. The result is an often costly and people intensive process that leaves companies vulnerable to competitors and financial executives with a growing unease over the inherent inefficiencies.
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DocStar
Published By: Workday UK     Published Date: Mar 15, 2018
For both finance and HR, this separation is often driven by organizational obstacles, disparate systems and data sources, regulatory uncertainty, and a lack of complete visibility into the business. As Joseph Fanutti, CFO of Bill Gosling Outsourcing, says of his own organization’s challenges, “Finance operated its own silo, HR its own, operations its own. There was a lack of consistency in terms of how we viewed the business.” He recalls, “Numbers were always challenged, no one could agree on metrics, and people couldn’t agree on what actions to take going forward.” If this situation sounds familiar, that’s because it’s commonplace across organizations the world over. Strategic uncertainty and incomplete data are symptoms of a larger problem: a lack of unification among finance, HR, and operations teams. Managers need to make financial and people decisions in tandem, yet traditional systems store this information independently. This separation creates multiple versions of the same u
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Workday UK
Published By: Epson     Published Date: Jun 12, 2018
Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game. Ultimately, what your restaurant needs to do is offer a complete experience for your guests. The only way to effectively do this is to understand the whole diner journey and how the decisions you make along the way affect it.
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Epson
Published By: AWS - ROI DNA     Published Date: Jun 12, 2018
Traditional data processing infrastructures—especially those that support applications—weren’t designed for our mobile, streaming, and online world. However, some organizations today are building real-time data pipelines and using machine learning to improve active operations. Learn how to make sense of every format of log data, from security to infrastructure and application monitoring, with IT Operational Analytics--enabling you to reduce operational risks and quickly adapt to changing business conditions.
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AWS - ROI DNA
Published By: SAP     Published Date: Jun 18, 2011
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
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real-time business analytics, faster decision making, business automation, business metrics, analytical data, sap
    
SAP
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