managing expectations

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Published By: IBM     Published Date: Jan 18, 2017
Predictive analytics has come of age. Organizations that want to build and sustain competitive advantage now consider this technology to be a core practice. In this white paper, author Eric Siegel, PhD, founder of Predictive Analytics World, reveals seven strategic objectives that can only be fully achieved with predictive analytics. Read this paper to learn how your organization can more effectively: Compete – Secure the most powerful and unique competitive stronghold Grow – Increase sales and retain customers competitively Enforce – Maintain business integrity by managing fraud Improve – Advance your core business capacity competitively Satisfy – Meet today's escalating consumer expectations Learn – Employ today's most advanced analytics ....and finally, render your business intelligence and analytics actionable.
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predictive analytics, increase sales, customer retention, fraud management, consumer expectations
    
IBM
Published By: Salesforce.com     Published Date: Oct 28, 2013
Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected. Discover: The secrets to lining up your customer service with your brand. The best way to train employees. How to make employees feel good about giving great service. The significance of monitoring customer interactions. Which customer metrics you should pay attention to. The cheapest way to earn new customers. Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
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customer service, best practices, 6 secrets, managing expectations, employee training, metrics, customer interactions, business technology
    
Salesforce.com
Published By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
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servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog, automate everything, it services, put it on the cloud
    
ServiceNow
Published By: Salesforce     Published Date: Nov 26, 2018
Managing a field service operation can be challenging. Service agents, dispatchers, technicians, and managers are often hindered by clunky and inefficient systems. Businesses are unable to meet their customers' needs and expectations. Not only does this lead to lower productivity among employees in the field, it also results in higher costs and poor customer experiences.
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Salesforce
Published By: Trend Micro SaaS     Published Date: Sep 22, 2009
Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, worry free, security, remote manager
    
Trend Micro SaaS
Published By: VMware AirWatch     Published Date: May 19, 2016
We work at home. We take conference calls in the backseat of a taxi. We even tap out emails from 30,000 feet. Mobility is radically redefining the way we work, because it’s redefining where and when we can work. It’s why Keith Perske, executive managing director of workplace innovation for Collier’s, thinks it’s time to adopt a new description of the workplace: “Today’s workplace is an integrated set of locations, technology, programs and work practices that connect people and enable employees to contribute and be productive. That’s the new workplace definition.” And with the emergence of this modern workplace, users are expecting a mobile experience that’s simple, convenient, and a boon to their productivity. In order to deliver on these expectations, IT organizations are making business mobility a priority in their investment decisions. Which is why we’ve identified five potent mobility trends that warrant attention and also present opportunities to transform the enterprise
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technology, innovation, work practices, best practices, mobility, trends
    
VMware AirWatch
Published By: SAS     Published Date: Mar 14, 2014
Managing expectations before, during and after the adoption of visualization software is crucial. Users should know what the rollout process will look like and how it will take place, and have clear goals for using the tool. Make sure that the desired outcome isn’t just look-and-feel. Creating beautiful charts and graphs is not a substitute for practical business decisions.
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sas, data categorization, retrieval and quality, data visualization, data governance program, data management, data quality, business objectives, quality data, accuracy, lineage, structural consistency, relevant metrics, business relevance, visualization deployment, deployment, institute for analytics, data center
    
SAS
Published By: IBM     Published Date: Apr 09, 2015
Managing user identities and user-access privileges is a cornerstone of effective security for organizations. It is vitally important to verify that only the right people can access protected resources and that their activities are sufficiently monitored. However, in order to effectively compete and meet customer expectations, organizations are increasing the number of users—including customers, employees, citizens, partners and suppliers—who are allowed to access information across the web, the cloud and federated environments. This trend makes identity and access management even more challenging and exposes organizations to many potential risks.
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user identities, ibm, user access privileges, customer satisfaction, information access, cloud, security risks, networking, security, it management, knowledge management, data management
    
IBM
Published By: Commvault ABM Oct     Published Date: Nov 13, 2017
It appears that agility and efficiency are coveted by basically everyone involved in protecting and managing data- especially those people struggling to simultaneously keep up with sprawl and meet ever-heightening expectations. One answer to these storage-related challenges centers on introducing a software-defined layer that abstracts and normalizes underlying storage repositories while still enabling already-deployed best of breed componentry to do what it does best.
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data protection, scaling, recovery capabilities, enterprise management, storage, organization, commvault
    
Commvault ABM Oct
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