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Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: McAfee EMEA     Published Date: Nov 15, 2017
Machine learning offers the depth, creative problem-solving capabilities, and automation to help security organizations gain significant ground against attackers. It’s a powerful tool for processing massive amounts of data for the purpose of malware classification and analysis, especially for unknown threats. Through supervised learning, human researchers can continually develop new training models that expand the understanding and competency of machine learning systems.
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analytics, security, problem solving, creative, data, researching, malware
    
McAfee EMEA
Published By: HP     Published Date: Oct 22, 2008
The importance of data processing in today’s business environment is increasing and it is clear that business operations must be secured against every possible contingency to provide continuous uptime. Business continuity is not just concerned with IT infrastructure and data processing, it also includes manual and automatic IT systems with the human involvement. This white paper explains how HP StorageWorks XP for Business Continuity Manager (BCM) Software makes sure that all processes within the data-handling procedures are automated in such a way that in the event of a failure or unplanned disruption, business operations can continue with minimal interruption.
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disaster proof, 4aa1-0140enw, bcm, business continuity manager, storageworks, xp10000 disk array, xp12000 disk array, wwenterprise, security, storage
    
HP
Published By: Tidal Software     Published Date: Sep 03, 2008
IT groups must support many applications and servers across multiple platforms that frequently operate independently of each other. However, coordinating job scheduling across all these applications and networks is often required to optimize resource utilization. The traditional approach of applying more staff, toolkits, and rudimentary scheduling software to cobble together automated batch processing solutions becomes cost-prohibitive, inefficient, and error-prone, as the number of moving parts increases and the environment becomes more heterogeneous.
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job scheduling, job scheduler, batch scheduling, batch processing, cron, workload automation, application scheduling, enterprise scheduling, tidal, tidal software
    
Tidal Software
Published By: Tidal Software     Published Date: Sep 03, 2008
Staples’ information systems play a critical role in delivering on their brand promise 'that was easy.' As part of a recent strategic imperative, Staples recently embarked on a major modernization of its systems architecture and supporting processes. The goal was to ensure IT’s systems could scale with the company’s continued global expansion without sacrificing the quality of the brand experience. One critical target for modernization was Staples’ enterprise job scheduling processes and systems. After researching the top software providers in this space, Staples selected Tidal Software to support its efforts to centralize and streamline automated batch processing.
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job scheduling roi, tidal scheduler, enterprise scheduling roi, systems management tools, batch processing, systems architecture, tidal, tidal software
    
Tidal Software
Published By: HP SAS     Published Date: Oct 15, 2008
SAS Grid Computing delivers enterprise-class capabilities that enable SAS applications to automatically leverage grid computing, run faster and takes optimal advantage of computing resources. With grid computing as an automatic capability, it is easier and more cost-effective to allocate compute-intensive applications appropriately across computing systems. SAS Grid Manager helps automate the management of SAS Computing Grids with dynamic load balancing, resource assignment and monitoring, and job priority and termination management.
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grid computing, sas grid computing, increase compute hardware, it infrastructure, enterprise computing infrastructure, data integration, grid monitoring, grid management, networking, it management, data management
    
HP SAS
Published By: Cisco     Published Date: Dec 15, 2010
Understanding frequently encountered data workflow processing pain points and new strategies for addressing them.
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cisco, business intelligence, etl, process management pain point, process management, data workflow, enterprise data delivery, interactive analytic, document management, automation technology
    
Cisco
Published By: Paychex     Published Date: Jun 16, 2011
Outsource payroll processing and spend more time running your business!
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paychex, payroll outsourcing, customized payroll package, free quote, smbs, professional payroll provider, software solution
    
Paychex
Published By: Skillsoft     Published Date: Oct 20, 2015
SumTotal Systems, a Skillsoft company, delivers the SumTotal Work suite of solutions that provides time and attendance, scheduling, absence and leave management, and payroll data processing.
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skillsoft, sumtotal, workforce management, wfm data, payroll processing, human capital management
    
Skillsoft
Published By: XO Communications     Published Date: Jul 22, 2015
Download this white paper to learn how XO MPLS IP-VPN helps Wine.com prevent traffic bottlenecks at order processing centers, especially during high-volume periods, so orders get processed and packages don't get lost.
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xo mpls ip-vpn, traffic bottlenecks, order processing, vpn, networking, security, it management, wireless
    
XO Communications
Published By: AWS - ROI DNA     Published Date: Jun 12, 2018
Traditional data processing infrastructures—especially those that support applications—weren’t designed for our mobile, streaming, and online world. However, some organizations today are building real-time data pipelines and using machine learning to improve active operations. Learn how to make sense of every format of log data, from security to infrastructure and application monitoring, with IT Operational Analytics--enabling you to reduce operational risks and quickly adapt to changing business conditions.
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AWS - ROI DNA
Published By: Microsoft     Published Date: Jul 20, 2018
Microsoft provides a solution to easily run small segments of code in the cloud with Azure Functions. Azure Functions provides solutions for processing data, integrating systems, and building simple APIs and microservices. The book starts with intermediate-level recipes on serverless computing along with some use cases on the benefits and key features of Azure Functions. Then, we'll deep dive into the core aspects of Azure Functions, such as the services it provides, how you can develop and write Azure Functions, and how to monitor and troubleshoot them. Moving on, you'll get practical recipes on integrating DevOps with Azure Functions, and providing continuous deployment with Visual Studio Team Services. The book also provides hands-on steps and tutorials based on real-world serverless use cases to guide you through configuring and setting up your serverless environments with ease. Finally, you'll see how to manage Azure Functions, providing enterprise-level security and compliance to
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Microsoft
Published By: IBM     Published Date: Feb 25, 2008
IBM HACMP supports a wide variety of configurations, and provides the cluster administrator with a great deal of flexibility. With this flexibility comes the responsibility to make wise choices. This paper discusses the choices that the cluster designer can make, and about the alternatives that make for the highest level of availability.
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high availability, backup, recovery, utility computing, network management, ibm
    
IBM
Published By: IBM     Published Date: Mar 28, 2008
The dominant provider of investment processing services in the U.S., DTCC sought to parlay its record of service innovation and cost leadership by expanding globally. DTCC teamed with IBM to re-architect its core processing infrastructure to enable it to push its already world-leading transaction capabilities even further to accommodate DTCC's global growth vision.
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IBM
Published By: IBM     Published Date: Apr 22, 2008
With their increased processing power, today’s data centers can generate up to 10 times more heat than those built a decade ago. This IBM white paper helps you to understand what’s happening in an overheated system and to see if yours is at risk. It also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption.
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ibm, ibm opt it, opt it, green, energy, environmental, cooling, datacenter, data center, power, energy, networking
    
IBM
Published By: IBM     Published Date: Dec 03, 2008
The System x3350 is a uniprocessor server that includes technology previously found only on multiprocessor servers. So you get enterprise-strength processing power that uses less energy and generates less heat. The tour includes an overview video, plus videos on market research, an airflow comparison, and a power comparison.
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ibm express seller, optimizing performance, security, application server, ibm, ibm system x3350, uniprocessor server, airflow comparison, enterprise applications
    
IBM
Published By: IBM     Published Date: Mar 04, 2009
The traditional view of online transactions is anchored on the idea that online stores are first and foremost a venue for transactions, which, by and large, tend to be tightly structured interactions involving the buyer and the retailer. Within this interaction, the retailer’s key job is to provide customers with the information they need to purchase–such as pricing, product descriptions and orderly merchandising–and to deliver all within the context of a superior customer experience. However, the way customers are seeking and processing this information is beginning to change, and that’s expected to have a big impact on tomorrow’s online experience.
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ibm, online transactions, customer experience, online experience, moosejaw, customer satisfaction, purchasing, ecommerce, enterprise applications
    
IBM
Published By: IBM     Published Date: May 04, 2009
Increased processing needs means increased energy costs. In fact, power costs can often exceed hardware costs. Read this white paper and see how the pairing of new IBM System x and BladeCenter servers with the new Intel Xeon Processor 5500 series can reduce costs and improve performance.
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ibm, express seller, virtualization, intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, rfg, director active energy manager, power distribution units, pdus, server problems, cost optimization, return on investment
    
IBM
Published By: IBM     Published Date: May 04, 2009
The latest servers from IBM have one thing in common - the new Intel Xeon 5500 series processors. This white paper will explain the benefits of the new processors, including speed and performance.
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ibm, express seller, virtualization, intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, quickpath interconnect, qpi, numa, memory standpoint, front-side bus, fsb, dimms per channel
    
IBM
Published By: IBM     Published Date: Jun 15, 2009
The ability to make quick, well-informed decisions is critical to competitiveness and growth for most companies. Read the white paper to see how Data warehouse solutions can deliver business insight across virtually any business process or function. And also how they're particularly valuable for understanding sales, profiling customers and analyzing business costs.
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ibm, data warehouses, warehouse, data, data solutions, sales, business costs, olap, online, analytical processing, customer relationship management, crm, ibm db2 warehouse, regulatory, compliance, enterprise applications, data management
    
IBM
Published By: IBM     Published Date: Aug 10, 2009
For the last 15 years, most office desktop software has been purchased in a "suite," a set of office productivity applications for word processing, spreadsheets and presentation designed to offer extra value, beyond their purchase price. Other products may include an email client, a browser, a low-end data base product, a forms designer, a forms fill-in product, various publishing aids (templates for both the printed page and the web), collaboration and communication and business contact management.
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desktop, office productivity, word, spreadsheets, presentation, publishing, templates, collaboration, communication, business contact, ibm, empowering people, fill-in, soa, tco, saas, cloud, mash-ups, portal, server infrastructure
    
IBM
Published By: Secure Computing     Published Date: Feb 06, 2008
With the recent rise in data breaches and identity thefts, implementing a sound information security program is no longer optional. Companies processing credit card information are encouraged to embrace and implement sound data protection strategies to protect the confidentiality and integrity of payment information. Some of the challenges for achieving PCI compliance are outlined in this white paper, as well as successful tips to help organizations navigate through them.
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cardholder data, data security, database security, data protection, pci, pci dss, pci-dss, compliance, credit card, payment card, secure computing, securecomputing
    
Secure Computing
Published By: Stratus Technologies     Published Date: Mar 10, 2009
Continuous, high or 'on -demand' availability — the choice is yours. The coupling of two industry-leading technologies — VMware Infrastructure 3 and Stratus ftServer systems — gives IT managers a flexible, robust solution that delivers mission-critical SLAs along with the full benefits of virtualization.
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stratus, vmware infrastructure 3, mission-critical service levels, on-demand availability, stratus ftserver, slas, server virtualizations, operating systems, symmetric multiprocessing, smp, customer replaceable unit, cru, knowledge management, enterprise applications
    
Stratus Technologies
Published By: Stratus Technologies     Published Date: Jun 04, 2009
Cloud computing allows companies to use IT resources as a service, taking advantage of shared applications, processing and storage managed within the cloud - either inside a private cloud at an internal data center, or in an external cloud at a service provider. Greater robustness of the virtualized servers supporting this new IT model will ensure a resilient cloud infrastructure capable of delivering "on-demand" access to users.
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demand, stratus, cloud computing, virtualized, on demand, storage management, shared applications, cloud, x86, virtualization, server, disaster recovery, business agility, business continuity, it administration, failure, scalability, smp, symmetric multiprocessing, data integrity
    
Stratus Technologies
Published By: Microsoft Office SharePoint Server     Published Date: Nov 07, 2008
Bank of Choice found that paper-based loan approval processes were standing in the way of providing the fastest and most effective customer service. Bank of Choice adopted a complete document management system based on software from Knowledge Lake, a Microsoft Gold Certified Partner. The result cuts loan processing time from days to hours, boosts customer service while cutting costs, and increases competitiveness.
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microsoft office, sharepoint, sql, knowledgelake, platforms
    
Microsoft Office SharePoint Server
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