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Published By: IO     Published Date: Dec 31, 2015
These are all marketing terms being used to describe data center colocation offerings. (IO is no exception.) But what do these terms really mean to an organization? What does “next-generation” or “2.0” or “future proof” or “hybrid” do for those people who are responsible for data center operations? Why should a CIO or data center manager care if his data center is “next-generation”? Why look for a provider with an “enterprise hybrid solution”? In this Solution Guide, we cut through the marketing hype and answer those questions.
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IO
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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Zendesk
Published By: Red Hat     Published Date: Aug 22, 2018
Unlike surveys that just look at what respondents say at a specific point in time, the BPTrends survey has been asking questions of process practitioners for over a decade. Thus, we are in a good position to generalize about ongoing trends in process work. Broadly speaking, the interest in business process change has evolved slowly. For some organizations the progress has been dramatic, but for most, their process initiatives are best described by the phrase “two steps forward; one step back.” An amazing number of organizations have focused on process work for several years, made significant progress, then, seemingly forgotten all about their process work, regressed, and then, a few years later, started up again.
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Red Hat
Published By: Akamai Technologies     Published Date: Jun 14, 2018
Cybercriminals are evolving. Increasingly, they are capitalizing on the open and unprotected nature of the Domain Name System (DNS) to launch damaging phishing, malware, and ransomware attacks. How are you proactively protecting your network and users from these targeted threats? Here are five things to ask yourself as you consider a DNS security solution for your company.
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dns, phishing, malware, ransomware, security
    
Akamai Technologies
Published By: Amazon Web Services     Published Date: Jul 25, 2018
What is a Data Lake? Today’s organizations are tasked with managing multiple data types, coming from a wide variety of sources. Faced with massive volumes and heterogeneous types of data, organizations are finding that in order to deliver insights in a timely manner, they need a data storage and analytics solution that offers more agility and flexibility than traditional data management systems. Data Lakes are a new and increasingly popular way to store and analyze data that addresses many of these challenges. A Data Lakes allows an organization to store all of their data, structured and unstructured, in one, centralized repository. Since data can be stored as-is, there is no need to convert it to a predefined schema and you no longer need to know what questions you want to ask of your data beforehand. Download to find out more now.
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Amazon Web Services
Published By: Amazon Web Services     Published Date: Jul 25, 2018
IDC’s research has shown the movement of most IT workloads to the cloud in the coming years. Yet, with all the talk about enterprises moving to the cloud, some of them still wonder if such a move is really cost effective and what business benefits may result. While the answers to such questions vary from workload to workload, one area attracting particular attention is that of the data warehouse. Many enterprises have substantial investments in data warehousing, with an ongoing cost to managing that resource in terms of software licensing, maintenance fees, operational costs, and hardware. Can it make sense to move to a cloud-based alternative? What are the costs and benefits? How soon can such a move pay itself off? Download now to find out more.
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Amazon Web Services
Published By: CA Technologies EMEA     Published Date: Sep 10, 2018
Companies struggle to find the right test data when testing applications which leads to bottlenecks, defects and constant delays. There is a better way and we want to show you how: Join us for this webcast to learn: - How Test Data Manager finds, builds, protects and delivers test data fast! - How to get your testing teams moving towards self sufficiency with test data Get your questions answered. Come away happy! Recorded Aug 20 2018 60 mins Presented by Prashant Pandey, CA Technologies
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continuous delivery, application delivery, testing, test data management
    
CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Qualsiasi elemento che entra in contatto con l'applicazione migliora o peggiora le performance. Stabilire se ciò sia attribuibile all'infrastruttura, a una variazione del codice, a un'API, alla rete, all'architettura applicativa o a un servizio connesso è estremamente complesso.In questo eBook, descriveremo i nuovi ambienti estremamente articolati e complessi necessari per supportare un business digitale moderno e analizzeremo come un modello inedito di APM (Application Performance Management) possa fornire informazioni fruibili fondamentali per massimizzare le prestazioni.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Un numero sempre crescente di aziende ricorre alla containerizzazione delle applicazioni per aumentare l'efficienza e la velocità dello sviluppo. Grazie ai container, gli sviluppatori possono inserire in un pacchetto, inviare ed eseguire qualunque applicazione sotto forma di container leggero e autosufficiente, eseguibile praticamente ovunque, per garantire la portabilità istantanea dell'applicazione. Per comprendere più chiaramente lo stato del monitoraggio dei container, abbiamo intervistato 100 executive e identificato i principali trend per i container. In questo eBook viene esaminato ogni singolo trend, quindi vengono forniti indicazioni concrete e passi successivi da compiere per garantire il controllo completo del monitoraggio dell'ambiente container.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
DevOps non è più una metodologia all'avanguardia, né lo sono la continuous delivery o l'approccio shift-left. Queste prassi e principi sono stati ormai adottati dalle aziende, almeno in una certa misura e, anche se in molti casi la transizione è risultata incompleta, praticamente tutte le aziende conoscono e si sforzano di implementare i workflow e le strutture organizzative DevOps. Questo white paper spiega come utilizzare gli strumenti e le prassi DevOps in un'ottica incentrata sul cliente allo scopo di creare valore di business. Illustra le sfide che la maggior parte delle aziende deve affrontare per estendere le innovazioni DevOps al di là dell'ambito tecnico, identifica le lacune da colmare all'interno delle catene di continuous delivery per superare tali sfide e spiega come mettere il coinvolgimento degli utenti e la customer experience al centro di tutte le fasi della pipeline di delivery.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
Le soluzioni moderne come CA PPM continuano a innalzare gli standard degli strumenti di gestione della domanda di ultima generazione, offrendo nuove funzionalità in grado di ridurre il carico di lavoro del PMO, del responsabile finanziario, del responsabile delle risorse e del responsabile di prodotto. Negli ultimi anni, i nuovi vendor che hanno tentato di trarre vantaggio dal vasto e sempre più rilevante mercato del Project and Portfolio Management (PPM) hanno sviluppato moduli snap-in per le proprie piattaforme SaaS. Questi vendor affermano che i loro strumenti sono semplici da installare e gestire e offrono grandi risparmi ai clienti. Sembra troppo bello per essere vero. Infatti, per la maggior parte delle aziende, è così.
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CA Technologies EMEA
Published By: Carbon Black     Published Date: Aug 20, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a Kaspersky Lab customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these issues, then your endpoint security products may actually be creating more problems than they solve. Ask these questions and find out for yourself.
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Carbon Black
Published By: Carbon Black     Published Date: Aug 20, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a McAfee customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these challenges, then your endpoint security products may actually be creating more problems than they solve. Ask yourself these questions for a cybersecurity reality check.
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Carbon Black
Published By: TIBCO Software APAC     Published Date: Aug 13, 2018
The popularity of integration platform as a service (iPaaS) started with business users looking to gain control and share data among their proliferating SaaS apps?without needing IT intervention. iPaaS was then adopted by IT to support business users to ensure security measures were being maintained and to provide more of a self-service environment. Now, iPaaS has evolved from a niche solution to taking a much bigger role: Read this whitepaper to learn about: Drivers for cloud integration Five emerging uses cases for iPaaS that enable better responsiveness, APIs, event-driven capabilities, human workflows, and data analysis Questions to ask when evaluating your current solution
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TIBCO Software APAC
Published By: Turbonomic     Published Date: Jul 05, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how to iden
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Turbonomic
Published By: Splunk     Published Date: Sep 10, 2018
The financial services industry has unique challenges that often prevent it from achieving its strategic goals. The keys to solving these issues are hidden in machine data—the largest category of big data—which is both untapped and full of potential. Download this white paper to learn: *How organizations can answer critical questions that have been impeding business success *How the financial services industry can make great strides in security, compliance and IT *Common machine data sources in financial services firms
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cloud monitoring, aws, azure, gcp, cloud, aws monitoring, hybrid infrastructure, distributed cloud infrastructures, reduce mttr/mtti, cloud monitoring free, cloud monitoring tools, cloud monitoring service, cloud billing monitoring, cloud monitoring architecture, cloud data monitoring, host monitoring, *nix, unix, linux, servers
    
Splunk
Published By: Forcepoint     Published Date: Aug 31, 2018
Five false assumptions about SD-WAN By now, almost everyone knows something about software-defined-wide-area networking (SD-WAN). SD-WAN is getting a lot of buzz over its MPLS counterpart, but every innovation in tech comes with certain misconceptions—it’s just part of the territory. Can SD-WAN take the place of internet? SD-WAN doesn’t require on-premises hardware, right? Outside of cost, is it really better than MPLS? Read “Secure Enterprise SD-WAN Myths” for answers to these questions and more, clarity around SD-WAN’s advantages and limitations, and how Forcepoint can help you implement secure SD-WAN for your distributed enterprise. And yes—SD-WAN really is better than MPLS.
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Forcepoint
Published By: Forcepoint     Published Date: Aug 31, 2018
À l'heure actuelle, toutes les entreprises distribuées ont pris connaissance des technologies réseau basées sur les logiciels. Le SD-WAN fait beaucoup de bruit surtout par rapport au MPLS, mais chaque innovation est toujours accompagnée de certaines idées fausses – cela fait partie du paysage technologique. Le SD-WAN peut-il remplacer Internet? Le SD-WAN peut-il se passer de matériel sur site ? En dehors du coût, est-ce vraiment mieux que le MPLS? Lisez ce livret pour obtenir des réponses à ces questions mais aussi pour en savoir plus sur les avantages et les limites du SD-WAN. Vous découvrirez comment Forcepoint peut vous aider à implémenter le SD-WAN sécurisé - la meilleure façon de répondre aux exigences des entreprises distribuées. Et on confirme – le SD-WAN est vraiment meilleur que le MPLS !
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Forcepoint
Published By: Datastax     Published Date: Aug 27, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
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Datastax
Published By: IBM     Published Date: Jul 02, 2018
Businesses are struggling with numerous variables to determine what their stance should be regarding artificial intelligence (AI) applications that deliver new insights using deep learning. The business opportunities are exceptionally promising. Not acting could potentially be a business disaster as competitors gain a wealth of previously unavailable data to grow their customer base. Most organizations are aware of the challenge, and their lines of business (LOBs), IT staff, data scientists, and developers are working to define an AI strategy. IDC believes that this emerging environment is to date still highly undefined, even as businesses must make critical decisions. Should businesses develop in-house or use VARs, systems integrators, or consultants? Should they deploy on-premise, in the cloud, or in some hybrid form? Can they use existing infrastructure, or do AI applications and deep learning require new servers with new capabilities? We believe that many of these questions can be
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IBM
Published By: Systemware     Published Date: Sep 07, 2018
How’s your digital transformation going? What processes are you focusing on? Who’s leading the transformation? What technologies are a priority? What challenges do you face? To answer these questions, tap into the Forrester Data Global Business Technographics® Business And Technology Services Survey of your peers. Digital business pros should open this infographic to see the state of digital transformation.
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systemware, content management, digital transformation, content cloud, top key trends, intelligent information, data storage, enterprise content management, it management, content services, enterprise architecture
    
Systemware
Published By: Akamai Technologies     Published Date: Jul 02, 2018
What to expect and how to prepare your best defense DDoS attackers launch hundreds of DDoS attacks every day. When a DDoS attack strikes an organization, panic is common. No one knows why systems and applications are failing, who to call, or what questions to ask. Meanwhile, senior leaders want answers. Planning ahead and being prepared is your best defense against DDoS attacks. This white paper explores best practices for building and maintaining a DDoS protection plan. You’ll learn what to expect from a DDoS attack, how to prepare, what to put in a DDoS runbook, and how to test your plan.
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Akamai Technologies
Published By: DocuSign UK     Published Date: Aug 08, 2018
HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all too often, outdated and cumbersome paper-based processes get in the way of those goals. Discover how HR departments are using electronic signatures to streamline the on-boarding experience, increase employee satisfaction, and focus staff away from mundane tasks. Watch this webinar and discover how eSignatures can help you: - Simplify the new hire process: NDAs, offer letters, background checks and on-boarding - Streamline compensation and benefits: comp plans, stock option grants, and benefit plan notices - Reduce admin overheads: holiday requests, contractor agreements, and internal approvals - Ensure compliance: ISO compliance, new hire check-offs and audit support
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DocuSign UK
Published By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
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ai solutions, customer experience
    
Genesys
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