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Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
As you likely know, mobile testing is the art and science of building, running, and analyzing optimization tests for mobile customer experiences. What you may not know, like many marketers, is how to do mobile testing really well. It starts with a solid mobile marketing strategy and ends with an effective mobile experience. Download this guide for the best advice from analysts, engineers, and thought leaders on how to help mobile-minded businesses master the non-desktop landscape.
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Oracle Marketing Cloud
Published By: Cisco     Published Date: Dec 27, 2017
Hyperconvergence has been receiving a tremendous amount of attention because it represents the next step in the evolution of IT resource delivery. This technology takes the idea of integrating compute, storage and networking that started with converged systems design and has improved on those architectures by adding deeper levels of abstraction and automation. Hyperconverged infrastructure (HCI) vendors promise simplified operation and the ability to quickly and easily expand capacity by deploying and launching additional modules; simplicity has been the key selling point for the HCI pioneers. As HCI ventures even deeper into the enterprise and cloud environments, the architectures will need to become more efficient, agile and adaptable to help IT professionals shoulder the burden of rapidly growing data sets and workloads. This report discusses the benefits of HCI and the enhancements that must be made to expand HCI deeper into the mainstream enterprise datacenter.
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Cisco
Published By: Oracle     Published Date: Nov 30, 2017
Today’s network edge is increasingly taking on a critical role in connecting users to the digital content and web services that they need to reach. This is driving a new approach to load balancing that starts at the edge. Powered by DNS, edge-based global load balancing (GLB) steers user traffic to destination endpoints based on IT-defined policies. GLB works independently or in concert with site-based, or on premises, load balancing technologies in a “federated” system. This approach applies load balancing and traffic steering policies at each layer from the user edge to the host—whether virtual or physical—where the request is actually served.
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geo-zoning, path, optimization, resource, asset, balancing, virtual, resource
    
Oracle
Published By: Oracle Dyn     Published Date: Dec 06, 2017
Today’s network edge is increasingly taking on a critical role in connecting users to the digital content and web services that they need to reach. This is driving a new approach to load balancing that starts at the edge. Powered by DNS, edge-based global load balancing (GLB) steers user traffic to destination endpoints based on IT-defined policies. GLB works independently or in concert with site-based, or on premises, load balancing technologies in a “federated” system. This approach applies load balancing and traffic steering policies at each layer from the user edge to the host—whether virtual or physical—where the request is actually served.
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geo-zoning, path, optimization, resource, asset, balancing, virtual, resource
    
Oracle Dyn
Published By: HERE Technologies     Published Date: Jan 08, 2019
The market for connected and embedded car navigation needs a kick-start. Lengthy design cycles and a fragmented supply chain have contributed to a sector that lags far behind consumer expectation and now sees Apple and Google as direct competitors for the in-vehicle experience space. OEMs need partners who can help them radically overhaul their navigation services, feature development, deployment, and monetization programs. This whitepaper outlines how HERE Technologies has created a new solution to kick-start the connected navigation market. This whitepaper will help you understand how the HERE Navigation on Demand service: • Delivers a new development approach and architecture to OEMs • Enables OEMs to offer consumers new and compelling services • Helps OEMs avoid costly developments and protracted roll-out periods
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auto, mapping, location data
    
HERE Technologies
Published By: Netsuite     Published Date: Sep 06, 2017
Moving your company to the cloud allows for more efficient and effective business operations—essential for growing an organization. Companies plagued by inaccurate, out of date information can instead get real-time access to critical business data anywhere. NetSuite has worked with businesses across all industries to guide them through the many phases of growth, from start-up to ramp up to IPO. Learn how to overcome the five obstacles to successful growth and why NetSuite will be the last business system you will ever need.
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Netsuite
Published By: SecureAuth     Published Date: Nov 13, 2017
A penetration test, or pen-test, is an attempt to evaluate the security of an IT infrastructure by safely trying to exploit vulnerabilities. These vulnerabilities may exist in operating systems, services and application flaws, improper configurations or risky end-user behavior. Such assessments are also useful in validating the efficacy of defensive mechanisms, as well as, end-user adherence to security policies. This eBook provides a simple guide to explain both penetration testing's purpose and a basic guide to getting you there. Download now and start testing your network today.
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SecureAuth
Published By: Pure Storage     Published Date: Apr 18, 2018
Although interest in machine learning has reached a high point, lofty expectations often scuttle projects before they get very far. How can machine learning- especially deep neutral networks- make a real difference in your organization? This hands-on guide not only provides the most practical information available on the subject but also helps you get started building efficient deep learning networks.
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Pure Storage
Published By: HP     Published Date: Jul 15, 2014
Two giant ‘startups’ carry on the Kraft legacy as they rapidly launch themselves—and new, tasty product offerings.
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hp case study, virtualization, cloud, private cloud, hp cloud
    
HP
Published By: HP     Published Date: Jul 30, 2014
Two giant ‘startups’ carry on the Kraft legacy as they rapidly launch themselves—and new, tasty product offerings.
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hp case study, virtualization, cloud, private cloud, hp cloud
    
HP
Published By: Pure Storage     Published Date: Oct 09, 2017
Cloud computing and all-flash storage are two of the most important innovations driving next-generation IT initiatives. While it may seem at first that these are parallel trends, in reality they are inextricably intertwined. Without the benefits of all-flash storage —driving new levels of performance, agility and management simplicity — enterprises would not be able to modernize their infrastructures to deliver cloud services. It is no coincidence that the largest hyperscale cloud providers rely on all-flash storage solutions as their storage foundation. Pure Storage all-flash storage arrays provide enterprise customers with a safe, secure and smooth path to the all-flash cloud. You can take the journey in stages, starting small with a single application or two, and then adding more applications through consolidation and virtualization. You can also implement multiple stages at once.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Pure Storage
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jan 24, 2019
All native and ‘transitioning’ media companies are focusing heavily on content to save existing businesses, or building new business models, or both. Television broadcasters, wary of the growing cord-cutting, are spending large sums on premium content. In 2017, the top four media companies spent more than USD 34 billion on original and acquired non-sports programming. Pure-play OTT providers have, on the other hand, bet big on content to shore up on subscribers. Netflix alone spent more than USD 6 billion on content last year, while spend was USD 7 billion for Amazon and Hulu combined. Transitioning media companies, such as telecom and technology companies that are moving towards being a media company, are also allocating sizable funds for content in their quest to explore supplementary businesses, by boosting customer engagement on their platforms. Apple and Facebook have started creating their own original content, and spend is only going to expand further.
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Larsen & Toubro Infotech(LTI)
Published By: HERE Technologies     Published Date: Feb 26, 2019
The market for connected and embedded car navigation needs a kick-start. Lengthy design cycles and a fragmented supply chain have contributed to a sector that lags far behind consumer expectation and now sees Apple and Google as direct competitors for the in-vehicle experience space. OEMs need partners who can help them radically overhaul their navigation services, feature development, deployment, and monetization programs. This whitepaper outlines how HERE Technologies has created a new solution to kick-start the connected navigation market. This whitepaper will help you understand how the HERE Navigation on Demand service: Delivers a new development approach and architecture to OEMs Enables OEMs to offer consumers new and compelling services Helps OEMs avoid costly developments and protracted roll-out periods
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location data, auto, mapping
    
HERE Technologies
Published By: Sophos     Published Date: Oct 14, 2015
This whitepaper aims to dispel the fear and confusion surrounding encryption. It demonstrates how organizations can move forward with an encryption strategy in a manner that is simple, practical and achievable. So let’s start by setting the record straight on a few myths.
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guide to encryption, data breaches, cyber attacks, myths of encryption, security
    
Sophos
Published By: Hitachi Vantara     Published Date: Mar 20, 2018
Digital transformation is disrupting traditional, tried-and-true business process and leaving many enterprises scrambling for alternatives. Although the customer remains king for business success, data is quickly becoming an organization’s most strategic asset for reaching, interacting with and retaining customers. With ransomware attacks on the rise, a strict regulatory environment, and nimble, competitive upstarts entering the market, protecting and extracting value from your most strategic asset is a business imperative — and a formidable challenge.
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Hitachi Vantara
Published By: RelayHealth     Published Date: Mar 29, 2013
Operating Rules Countdown: Enforcement Action Began April 1 - The Centers for Medicare and Medicaid Services (CMS) announced in January that enforcement action for Phase I and II Operating Rules was delayed until March 31, 2013. This phase of Operating Rules is related to enhanced delivery and content of eligibility and claim status responses.
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operating, medicare, services, rules, eligibility, claim
    
RelayHealth
Published By: Mimecast     Published Date: Jan 17, 2019
Two-thirds of all internally generated email sent is from employees communicating within an organization*. Yet most IT organizations only focus on inbound email when it comes to protecting against cyber-attacks. In doing so, they ignore the serious risks posed by internal and outbound emails and the actions of two at risk groups of users - the compromised and careless employee. Mimecast Internal Email Protect extends the security capabilities of Targeted Threat Protection to provide advanced inside-the-perimeter defenses. Watch this on-demand webinar where Mimecast’s Chief Trust Officer, Marc French, and Cyber Security Strategist, Bob Adams discuss: The top things to do to optimize your Targeted Threat Protection implementation and prepare for addressing the threats on the inside. The multiple ways internal email threats start, and why human error nearly always plays a role. The scale and impact of attacks that spread via internal email. How to extend your current protection with Mim
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Mimecast
Published By: Cisco Umbrella EMEA     Published Date: Dec 03, 2018
The rise of ransomware over the past few years is an ever-growing problem that has quickly become an extremely lucrative criminal enterprise. Targeted organizations often believe that paying the ransom is the most cost-effective way to get their data back — and, unfortunately, this may also be the reality. The problem is that every single business that pays to recover their files is directly funding the development of the next generation of ransomware. As a result, ransomware is evolving at an alarming rate with new and more sophisticated variants. This makes defending your organization's data against ransomware more critical than ever. But where do you start? Lots of questions come to mind. We've got the answers.
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Dec 03, 2018
Your users, especially when working outside of the office, no longer need to always connect to the corporate network to get work done. They often connect directly to SaaS apps. And, let’s face it, employees also don’t turn on the VPN if they’re using their work laptop for personal use — which means they’re left with very little security protection. Plus, many organizations are now using direct internet connections at branch offices, which means employees and guest users don’t get the protection of your traditional security stack. Not only are more offices connecting directly to the internet — it’s estimated that 70% of branch offices already have some direct internet access — but attackers recognize these weak points in their targets and have started exploiting them more. To solve these new challenges, security controls must also shift to the cloud. This in-depth white paper describes how security must evolve to protect users anywhere they access the internet.
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Cisco Umbrella EMEA
Published By: IBM     Published Date: Jul 26, 2017
Business leaders are eager to harness the power of big data. However, as the opportunity increases, ensuring that source information is trustworthy and protected becomes exponentially more difficult. If not addressed directly, end users may lose confidence in the insights generated from their data—which can result in a failure to act on opportunities or against threats. Information integration and governance must be implemented within big data applications, providing appropriate governance and rapid integration from the start. By automating information integration and governance and employing it at the point of data creation, organizations can boost confidence in big data. A solid information integration and governance program must become a natural part of big data projects, supporting automated discovery, profiling and understanding of diverse data sets to provide context and enable employees to make informed decisions. It must be agile to accommodate a wide variety of data and seamle
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mdm, big data, automation, organization
    
IBM
Published By: Workday Netherlands     Published Date: Feb 04, 2019
U wilt het evaluatieproces voor een nieuwe technologieprovider starten? Deze complete gids helpt u met de voorbereiding op dit evaluatieproces. U ontdekt waar u op moet letten, zodat u geïnformeerd aan uw zoektocht begint. Lees de gids.
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financiën, workforce-technologie, digitale strategie
    
Workday Netherlands
Published By: IBM     Published Date: Oct 26, 2017
There’s no getting around it. Passed in May 2016, the European Union (EU) General Data Protection Regulation (GDPR) replaces the minimum standards of the Data Protection Directive, a 21-year-old system that allowed the 28 EU member states to set their own data privacy and security rules relating to the information of EU subjects. Under the earlier directive, the force and power of the laws varied across the continent. Not so starting May 25, 2018.
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gdpr, data protection, right to access, data breach, personal data
    
IBM
Published By: Lenovo - APAC     Published Date: Oct 11, 2018
While many organizations have acknowledged the importance of digitally transforming their businesses and processes to deliver speed and agility, most are just starting their cloud journey. Cloud-in-a-Box delivers an enterprise cloud platform with a mix of on- and off-premises private cloud and public cloud, with orchestration between them. This will provide the organization with the ability to avoid vendor lock-in, find the optimal cloud services for a particular business or technical need, and increase redundancy. Download IDC Infobrief on “Cloud-in-a-Box” to understand: • How you can deliver the different functions of a data center and meet business requirements by deploying a “Cloud-in-a-Box.” • Understand how industries such as financial services, manufacturing and healthcare can benefit from “Cloud-in-a-Box” technology. • Self-discovery questions and focus areas that every organization needs to go through for successful cloud deployment.
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Lenovo - APAC
Published By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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Schneider Electric
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