support organizations

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Published By: Dell APAC     Published Date: May 25, 2019
A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC
Published By: Dell APAC     Published Date: May 25, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC
Published By: Dell APAC     Published Date: May 25, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC
Published By: Dell APAC     Published Date: May 25, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC
Published By: Dell APAC     Published Date: May 16, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC
Published By: Dell APAC     Published Date: May 25, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC
Published By: Zaloni     Published Date: Apr 24, 2019
Why your data catalog won’t deliver significant ROI According to Gartner, organizations that provide access to a curated catalog of internal and external data assets will derive twice as much business value from their analytics investments by 2020 than those that do not. That’s a ringing endorsement of data catalogs, and a growing number of enterprises seem to agree. In fact, the global data catalog market is expected to grow from US$210.0 million in 2017 to US$620.0 million by 2022, at a Compound Annual Growth Rate (CAGR) of 24.2%. Why such large and intensifying demand for data catalogs? The primary driver is that many organizations are working to modernize their data platforms with data lakes, cloud-based data warehouses, advanced analytics and various SaaS applications in order to grow profitable digital initiatives. To support these digital initiatives and other business imperatives, organizations need more reliable, faster access to their data. However, modernizing data plat
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Zaloni
Published By: SAP     Published Date: May 18, 2014
The technology market is giving significant attention to Big Data and analytics as a way to provide insight for decision making support; but how far along is the adoption of these technologies across manufacturing organizations? During a February 2013 survey of over 100 manufacturers we examined behaviors of organizations that measure effective decision making as part of their enterprise performance management efforts. This Analyst Insight paper reveals the results of this survey.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management, business insights, architecture, business intelligence, big data tools, it management, knowledge management
    
SAP
Published By: Dell     Published Date: Nov 02, 2018
To out-innovate and out-pace their competition, organizations must be on a consistent path to keep their infrastructure modern. IT is under constant pressure to deliver optimized infrastructure for new business initiatives and supporting applications all while trying to contain or even reduce costs. In fact, respondents to ESG’s ongoing research consistently cite cost reduction as one of the top business drivers affecting their IT spending. When asked in a research survey how their organizations intended to contain costs in 2017, 27% of respondents said that they would be purchasing new technologies with better ROI. 1
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Dell
Published By: HPE Intel     Published Date: Mar 14, 2016
Innovative companies around the world have embraced a modernized, business-centric approach to IT, delivering orchestrated solutions that help achieve better business results. Now, more efficient and agile servers support this innovation by combining compute, storage, and networking resources to manage entire IT environments as programmable elements that are flexibly tailored to meet changing business demands. With HPE ProLiant Gen9 servers, you can redefine your IT infrastructure so that it’s converged, software-defined, cloud-ready, and workload-optimized. HPE ProLiant Gen9 servers can help organizations align IT infrastructures with key business outcomes: running operations efficiently, accelerating IT service delivery, and increasing business productivity and performance.
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HPE Intel
Published By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel
Published By: Oracle     Published Date: Nov 28, 2017
Today’s leading-edge organizations differentiate themselves through analytics to further their competitive advantage by extracting value from all their data sources. Other companies are looking to become data-driven through the modernization of their data management deployments. These strategies do include challenges, such as the management of large growing volumes of data. Today’s digital world is already creating data at an explosive rate, and the next wave is on the horizon, driven by the emergence of IoT data sources. The physical data warehouses of the past were great for collecting data from across the enterprise for analysis, but the storage and compute resources needed to support them are not able to keep pace with the explosive growth. In addition, the manual cumbersome task of patch, update, upgrade poses risks to data due to human errors. To reduce risks, costs, complexity, and time to value, many organizations are taking their data warehouses to the cloud. Whether hosted lo
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Oracle
Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
To support business continuity, many organizations eagerly avoid putting all their eggs in one basket. Understanding the critical role of last-mile connectivity and always-available Internet access, savvy firms utilize redundant wide area network (WAN) and Internet connections from multiple service providers to ensure network availability in addition to load balancing. Despite the good intentions, their Internet connectivity risks may still be in a single basket. That is because internet service providers (ISPs) and competitive local exchange carriers (CLECs) may operate using leased network infrastructure from the same incumbent local exchange carrier (ILEC).
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Spectrum Enterprise
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: LogMeIn     Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores how closely they're aligned. Download this white paper to learn more.
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customer support, customer expectations, support technology, technical support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support organizations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable delivery model that is focused on customer success and outcomes within a cost structure that meets the company’s revenue, cost, and margin goals. This report will explore some of these issues, and how support organizations can make the shift needed to meet their customers' needs.
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delivery models, customer support, support services, service offerings
    
LogMeIn
Published By: Dell and Nutanix     Published Date: Jan 16, 2018
Organizations increasingly require IT infrastructures that support the speed at which their businesses must operate through simplicity, efficiencies, agility, and strong performance. Hyperconverged infrastructure solutions, which enable organizations to minimize or nearly eliminate inefficiencies and complexity associated with maintaining storage and compute silos, have emerged as a strong potential solution for such organizations. IDC’s research demonstrates that organizations running workloads on Nutanix solutions such as Dell XC are benefiting are benefiting from cost and staff efficiencies, the ability to scale their infrastructure incrementally, very high resiliency, and strong application performance. This is helping interviewed Nutanix solutions customers better meet business challenges and has led many of them to establish plans for expanding their hyperconverged workload environment with Nutanix solutions.
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technologies, infrastructure, data, social, mobile, cloud, nutanix
    
Dell and Nutanix
Published By: Dell EMC & Intel     Published Date: Mar 16, 2018
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world. The latest generation of PowerEdge servers powered by Intel® Xeon® processors can deliver differentiated business agility over older-generation infrastructure. IDC asserted that updating servers can help businesses deploy applications up to 22 percent faster and improve application performance up to 29 percent over outdated infrastructure. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Aug 03, 2018
IDC interviewed organizations that have deployed Dell EMC VxRail and VxRack hyperconverged solutions powered by Intel® Xeon® Platinum processor to support their expanding IT and business operations. Study participants reported that Dell EMC HCI solutions serve as a foundation for innovation across their distributed organizations by providing a cost-effective, agile, and high-performing IT infrastructure foundation. The result is that these organizations are realizing a 619% five-year return on their investment in Dell EMC HCI solutions, which IDC puts at a value of $150,776 per 100 users per year, resulting in a six-month payback period.
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Dell EMC & Intel
Published By: Oracle     Published Date: Aug 09, 2018
The purpose of IT backup and recovery systems is to avoid data loss and recover quickly, thereby minimizing downtime costs. Traditional storage-centric data protection architectures such as Purpose Built Backup Appliances (PBBAs), and the conventional backup and restore processing supporting them, are prone to failure on recovery. This is because the processes, both automated and manual, are too numerous, too complex, and too difficult to test adequately. In turn this leads to unacceptable levels of failure for today’s mission critical applications, and a poor foundation for digital transformation initiatives. Governments are taking notice. Heightened regulatory compliance requirements have implications for data recovery processes and are an unwelcome but timely catalyst for companies to get their recovery houses in order. Onerous malware, such as ransomware and other cyber attacks increase the imperative for organizations to have highly granular recovery mechanisms in place that allow
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Oracle
Published By: Preempt     Published Date: Nov 02, 2018
Attackers and malware are increasingly relying on a common set of tools to compromise identities and spread within a network. Tools like Mimikatz accompanied with common administrator tools like PsExec and WMI have become a standard part of an attacker’s arsenal to turn a single machine compromise into a full network breach. In this webinar we will take a look at why some of these tools are traditionally difficult to control, and introduce new countermeasures that let you fight back. In this webinar we will cover: - An analysis of recent malware and attacks and the tools they used to spread through the network. - A closer look at the underlying protocols supporting these tools, and the traditional challenges to controlling them. - Introduce new controls that allow organizations to control NTLM in real-time, block pass-the-hash techniques, and adaptively control the use of NTLM in the network. - How to gain visibility into PsExec, WMI, and RPC in general and how to create controls t
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Preempt
Published By: Dell     Published Date: Aug 17, 2016
Windows 10 is the OS of the future and fundamentally changes how PCs and other devices will be used and supported in organizations. However, with different support periods set by Microsoft for Windows 7, each IT and procurement organization need to evaluate what hardware and software combination will best support their workforce if they are not ready to move to Windows 10 right away. Even purchasing new PCs to take advantage of performance improvements and new form factors while downgrading the OS may not be an optimal strategy going forward.
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dell, windows 7, procurement, enterprise applications
    
Dell
Published By: Dell     Published Date: Nov 20, 2014
Every IT professional knows the end is coming soon for Windows XP support, but a surprising number of organizations have yet to make the move to either Windows 7 or Windows 8.1. Waiting any longer, however, is a losing proposition.
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migration process, security compliance, mobility, byod
    
Dell
Published By: Dell EMC     Published Date: Aug 06, 2018
Technology is transforming how we do our jobs, and employees expect the business to accommodate their work habits. › Companies must identify roles and profiles and support their needs. Not every employee will require the same devices to get their jobs done efficiently and effectively. It is paramount for organizations to seek out specific devices to enable different worker personas. › IT must become a trusted partner to keep security top of mind. Employees showed a lack of trust toward IT when facing an issue with their device or ecosystem. It is imperative for IT to become part of the solution and not the problem; otherwise, workers will find ways to go around security policies and fix problems on their own, putting the firm at even more risk. › Employees require a more complete ecosystem. Employees need not only devices to get their jobs done effectively but an entire ecosystem as well. Without this, businesses will fall further behind in a fiercely competitive market and lose employ
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Dell EMC
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