Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what's working and what you need to improve. Watch this webcast where guest speaker Andrew Hogan from Forrester Research shares tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys.

Organizations in every industry rely on applications to drive customer engagement, employee productivity and revenue. Deployed between users and the applications are a wide variety of “application services” designed to enhance security, improve performance and ensure reliability. F5 set out to evaluate the state of these services by asking IT professionals about their current and planned use of application services. Read the report to learn which strategic initiatives are driving application deployments including the most important trend for the next 2-5 years.

Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.

Download this white paper to learn about the rise of virtualization in the industrial sector and how corporations are being directly impacted.

he pursuits to reduce costs and avoid unplanned downtime remain primary operational goals in industrial plants. A convergence of factors has created an opportunity for industrial organizations such as manufacturing, oil and gas, chemicals and water treatment companies to aggressively pursue both. Although the pace of investment can be relatively slow in industrial automation (IA), technological advances, economic trends and market pressures have created an environment in which plants are compelled to modernize operational technology (OT) in order to ensure maximum efficiency and minimum process interruptions. Simply put, OT is getting old. The industrial sector is heavily capital-intensive and traditionally utilizes equipment with long lifecycles. Organizations with such outdated automation systems are in dire need of OT modernization to keep up with the pace of change, customer demands and business priorities, and reduce the risk of critical failures and costly downtime. Download th

Download this white paper to learn how plants can make strides in modern technology to get the most of their current systems investments and future-proof their operations for the IIoT.

Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.

Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.

2016 was a year of accelerating change that will impact the power industry across the entire Electricity Value Network. Power leaders determined to thrive in this rapidly changing landscape must understand these trends, how they will impact their business models and the transformative role of digitalization. In this Executive Brief, GE outlines the trends that warrant consideration by every power and utility executive as they develop strategies for success in 2017.

Consider the volume of business content that your organization generates or receives every day. If it is poorly managed, not digitized, or disconnected from critical business processes, it creates chaos. Click on your industry tab above to reflect on the important challenges you face and learn how IBM solutions can help you outpace those obstacles.

Read this paper from Aberdeen to learn how companies can become Best-In-Class for content management through differentiation with a focus on customer centricity.

Banks have been using ECM for years, capturing, archiving and discovering documents. Some banks have adopted capture capabilities to digitize content for faster and easier access to content. Today’s leading banks are using content management systems that leverage cloud, mobile and analytics to deliver superior customer interactions. Watch this short video to learn how today’s leading banks are applying new ECM capabilities that help provide consistent customer experiences across all channels.

Government agencies are taking advantage of new capabilities like mobile and cloud to deliver better services to its citizens. Many agencies are going paperless, streamlining how they interact with citizens and providing services more efficiently and faster. This short video will show real examples of how government agencies are applying new capabilities like cognitive and analytics to improve how they ingest, manage, store and interact with content.

An introductory guide on how to use learning to catapult your customer experience to excellence. Get tips on how to apply learning at every phase of the customer life cycle, the benefits you'll gain, and examples of how leading organizations are putting external learning into practice.

In this report, we provide an overview of the learning management systems (LMSs) market, along with a guide to help you in selecting this type of system for your company. The research on which this report is based was conducted between July and December 2013.

Read this article to understand how Box can revolutionize the way your marketing team creates campaigns in just five ways: 1. Complete projects, fast 2. Work with outside contractors and agencies, securely 3. Access files here, there and everywhere 4. Equip sales team with winning tools 5. Distribute campaign content easily

Meet Liz, a Director of Marketing, and journey with her as she looks for innovative ways to brainstorm and share content with both her internal teams and external agency partners. Liz discovers Box, a simple cloud-based content and file sharing solution that improves collaborative control.

This paper covers how marketers should get control over content, and build marketing campaigns faster and easier.

An introductory guide on how to use learning to catapult your customer experience to excellence. Get tips on how to apply learning at every phase of the customer life cycle, the benefits you'll gain, and examples of how leading organizations are putting external learning into practice.

In this report, we provide an overview of the learning management systems (LMSs) market, along with a guide to help you in selecting this type of system for your company. The research on which this report is based was conducted between July and December 2013.

Forrester Consulting study that explores the hypothesis that modern businesses require enterprise content management (ECM) platforms that can offer faster deployment capabilities and operational flexibility in order to meet their shifting business objectives.

This ebook takes you on a journey to discover a cloud-based content management solution that provides greater visibility and collaborative control over business content. Meet Mike, an IT Solutions Executive, looking for an innovative way to collaborate that's secure, easy to use, immediate and accessible -- all while meeting strict governance policies.

Read this article to learn how you can address the modern challenges of securing business information in the cloud.

New technology and requirements for work in the digital workplace is driving new demand for enterprise content management solutions. Cloud and Mobile have forced companies to rethink how they access and interact with content. ECM has a rich history, evolving over time to meet the new demands for working with content. This short video will show you how ECM has evolved over time and where it is going. Learn how ECM is transforming and how companies are applying traditional ECM principles combined with new ECM capabilities to put business content to work for them in today’s cognitive era.

The outcome of any big data analytics project, however, is only as good as the quality of the data being used. As big data analytics solutions have matured and as organizations have developed greater expertise with big data technologies he quality and trustworthiness of the data sources themselves are emerging as key concerns. This paper explores the link between good information governance and the outcomes of big data analytics projects and takes a look at IBM's StoredIQ solution.