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White Paper Published By: ShoreTel     Published Date: Oct 26, 2012
Today's IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.
Tags : 
shoretel, unified communications, return on investment, uc solution, productivity
    
ShoreTel
White Paper Published By: ShoreTel     Published Date: Oct 26, 2012
This comprehensive and easy-to-follow guide is designed to help businesses to evaluate UC solutions, and to select the right one for their needs.
Tags : 
shoretel, buyers guide, uc solutions, unified commuications, telecom
    
ShoreTel
Case Study Published By: Box     Published Date: Oct 18, 2012
A modern mobile IT strategy is no longer an option, it is an absolute business necessity
Tags : 
box, mobile it strategy, bring your own device, mobile file sharing, collaboration
    
Box
White Paper Published By: Box     Published Date: Oct 17, 2012
Mobile collaboration means putting collaboration workloads onto all-important smartphones and tablets, then delivering a great user experience anywhere, anytime, on any device. This is a high bar to clear, but we found 13 vendors able to clear it.
Tags : 
box, video conferencing, collaboration, mobile, mobile collaboration
    
Box
White Paper Published By: Symantec.cloud     Published Date: Oct 11, 2012
The emergence of mobile applications has fundamentally changed the way that millions of people around the world work, play, and communicate. Meanwhile, cybercriminals want to infect and exploit as many mobile devices as they can to steal information.
Tags : 
symantec, phishing, malware, security, internet security
    
Symantec.cloud
White Paper Published By: Business.com     Published Date: Oct 09, 2012
Web conferencing technology is an innovative advancement allowing people to communicate and conference over the Internet.
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web conferencing, costs, meeting, business, corporate communications
    
Business.com
White Paper Published By: Business.com     Published Date: Oct 09, 2012
A business needs a solid business infrastructure in order to succeed in today's marketplace. And one of the most basic building blocks of a company's infrastructure is its business phone system.
Tags : 
phone systems, efficiency, telecommunications, telecom
    
Business.com
White Paper Published By: Business.com     Published Date: Oct 09, 2012
A business call center is no longer a grouping of agents with a telephone and list of phone numbers. Call centers have evolved in to the forefront of many business' revenue-generating activities.
Tags : 
call center software, telecom, software, information management, data
    
Business.com
White Paper Published By: CCMI     Published Date: Sep 19, 2012
In this whitepaper, you'll discover the five essential elements to consider when evaluating tools for telecom management.
Tags : 
information technology, telecommunications, telecom, telecom management, business technology
    
CCMI
White Paper Published By: Wheelhouse Technologies     Published Date: Mar 23, 2012
This white paper gets advice from phone system managers who were in the forefront of remedying phone system disasters. Topics like buying incompatible hardware, brands with bad customer service, or companies with bad SIP service are covered.
Tags : 
phone system, wheelhouse, wheelhouse, technologies, yachts
    
Wheelhouse Technologies
White Paper Published By: Wheelhouse Technologies     Published Date: Mar 23, 2012
This white paper discusses the ten biggest concerns surrounding any VoIP business telephone purchase, and suggests ways in which you can deal with them.
Tags : 
phone system, wheelhouse, wheelhouse, technologies, yachts
    
Wheelhouse Technologies
White Paper Published By: Wheelhouse Technologies     Published Date: Mar 23, 2012
Phone systems are a critical part of any business infrastructure. Here is a list of 10 regrettable mistakes businesses have made when buying a phone system.
Tags : 
phone system, wheelhouse, wheelhouse, technologies, yachts
    
Wheelhouse Technologies
White Paper Published By: Pardot     Published Date: Mar 06, 2012
Download our "Marketing Automation Buyer's Guide" which contains over 20 pages of valuable information for evaluating a marketing automation solution.
Tags : 
marketing automation, marketing automation vendors, marketing automation guide, b2b marketing automation, software development
    
Pardot
White Paper Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
Tags : 
unified communication, cebp, communication, collaboration, collaboration capabilities
    
AT&T
White Paper Published By: Extreme Networks     Published Date: Sep 06, 2016
This trusted analyst report by Gartner evaluates a variety of LAN vendors providing converged access layer connectivity and positions vendors in their respective quadrant based on their ability to execute, and their completeness of vision.
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gartner, magic quadrant, lan, wired, wireless
    
Extreme Networks
White Paper Published By: F5 Networks Inc     Published Date: Jul 22, 2016
Traditional datacenter perimeters are dissolving as users access applications from a multitude of environments on a variety of devices. Secure, centralized application management throughout the hybrid cloud network will give an enterprise greater agility to succeed in today’s digital world. Read the whitepaper to learn how.
Tags : 
f5 big-ip platform, performance, applications, application delivery, integrated systems
    
F5 Networks Inc
White Paper Published By: IBM     Published Date: Nov 20, 2015
A survey based digital tool that gives a score on level of maturity
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ibm, telecom, analytics, digital, business technology
    
IBM
White Paper Published By: IBM     Published Date: Oct 06, 2015
This Edison Group study provides an overview of three of the market leading MADPs -- IBM, SAP and Koney -- and discusses how they compared them using a real-world use case.
Tags : 
networking, it management, business technology, telecom
    
IBM
White Paper Published By: Polycom     Published Date: Sep 15, 2015
There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises IT and communications infrastructure into the cloud. This brief outlines the benefits and considerations of balancing both of these transitions.
Tags : 
communications, skype, polycom, voice, business technology
    
Polycom
White Paper Published By: Epicor     Published Date: Mar 19, 2015
This report, based on a survey of over 200 organizations, examines the top pressures that organizations are facing in business management, uncovers adoption rates of mobile ERP, and illustrates the benefits that mobile access can provide.
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erp, roi, business management, mobile access, business technology
    
Epicor
Webinar Published By: Polycom     Published Date: Dec 18, 2014
How the workplace of the future helps organizations drive innovation.
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business, video, conference, multicultural, meetings
    
Polycom
White Paper Published By: IBM     Published Date: Oct 24, 2013
Today, the retail industry faces daunting challenges as a result of current uncertain economic conditions, conflicting market influences and changes to financial reporting standards. Traditional point solutions utilized in the various phases of the real estate life cycle are no longer adequate to meet these challenges. This whitepaper examines the benefits of implementing life cycle management solutions in the retail environment.
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lifecycle management, real estate systems integration, real estate, retail, retailer
    
IBM
White Paper Published By: LogMeIn     Published Date: Aug 27, 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
Tags : 
live chat report, social media, purchasing behavior, logmein, internet shoppers
    
LogMeIn
White Paper Published By: Genesys     Published Date: Jun 07, 2013
Transforming Customer Experience in the New Digital World. Create a holistic digital customer service solution that impacts customer experience along with top and bottom line numbers.
Tags : 
custom service solutions, customers, experience, digital, voice channel
    
Genesys
White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
In this white paper series, on TCPA, from ARM.com, Latitude Software, and Interactive Intelligence, we asked collection industry attorneys David Kaminski and Anita Tolani to weight in on different aspects of technology for TCPA compliance.
Tags : 
tcpa compliance, telephone consumer protection act, compliance, interactive intelligence, knowledge management
    
Interactive Intelligence
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