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White Paper Published By: Polycom     Published Date: Dec 18, 2014
IT leaders are now at the center of a significant technological and marketplace shift and must understand how the world is changing and the role video will play in the world of tomorrow. In our infographic, global futurist Jack Uldrich outlines the key trends driving the evolution of work practices, and what this means for the CIO of today.
Tags : 
business, video, conference, multicultural, meetings
    
Polycom
White Paper Published By: Polycom     Published Date: Dec 18, 2014
Polycom and Quocirca surveyed over 800 business video conferencing users around the world on the state of video adoption. The global findings revealed that there distinct advantages beyond travel savings, including improved team work and productivity. This report explores why some organizations have embraced and benefited from the use of video communications and why some have not. It outlines the positive visual cultural aspects that drive adoption, as well as the challenges that seem to hold some organizations back.
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business, video, advantages, travel, productivity
    
Polycom
White Paper Published By: Polycom     Published Date: Dec 18, 2014
Polycom invited customers and partners around the world to participate in a survey that focused on collaboration challenges. More than 5,000 business professionals from all job levels, functions and vertical sectors responded, candidly sharing insights about their obstacles and the strategies they deploy to overcome them. Download the full survey report and discover why 85% of our respondents believe video conferencing helps them achieve their business goals, and find out how you can use technology to defy distance within your organization as well.
Tags : 
business, video, conference, multicultural, meetings
    
Polycom
White Paper Published By: Polycom     Published Date: Dec 18, 2014
A variety of technological, demographic and cultural forces are converging at this unique moment in history and stand poised to revolutionize the workplace of the future. Customers are demanding the ability to access the marketplace from anywhere, anytime and on any device; newer employees now expect the flexibility to collaborate continuously with customers and co-workers; and the future-oriented company is striving to make customer interaction and employee communication as invisible, seamless and intuitive as possible.
Tags : 
business, video, conference, multicultural, meetings
    
Polycom
White Paper Published By: Polycom     Published Date: Dec 18, 2014
It’s not just about reducing travel... The value that video adds goes far beyond the removal of the need to travel. Video isn’t just in a ‘conference room’ – it’s wherever people choose to work. Use video for your next meeting to overcome the expectation that ongoing help and support is required. Hold your next external meeting over video to give it that personal touch.
Tags : 
polycom, video technology, video benefits, wireless, knowledge management
    
Polycom
Case Study Published By: EMC     Published Date: Dec 16, 2014
This Case Study provides information on how EMC VNX unified storage increases performance by three times and reduces costs by 90 percent.
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emc vnx unified storage, storage, virtualization, mobile services, telecom
    
EMC
Case Study Published By: EMC     Published Date: Dec 16, 2014
EMC VNX multiplie les performances par trois et réduit les coûts de 90 %.
Tags : 
emc vnx unified storage, storage, virtualization, mobile services, telecom
    
EMC
Case Study Published By: EMC     Published Date: Dec 16, 2014
EMC VNX sorgt für dreifache Steigerung der Performance und Reduzierung der Kosten um 90 Prozent.
Tags : 
emc vnx unified storage, storage, virtualization, mobile services, telecom
    
EMC
Case Study Published By: Comview     Published Date: Dec 10, 2014
Download this white paper, and uncover the steps this HIT team took to manage their IT and telecommunications portfolio, translating to millions in savings on their operations budget! Discover the hidden costs of your organization’s technologies, and their massive impact on the annual IT and telecom budget.
Tags : 
comview, telecom management, telecom expense management, healthcare telecom, it budget
    
Comview
White Paper Published By: RCN Business     Published Date: Nov 11, 2014
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services. RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution. RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services. Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution. Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth. Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
Tags : 
lan, voip, business communication, wan, pbx
    
RCN Business
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on Sling Media and its experience of LogMeIn Rescue
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logmein, rescue, sling media, rescue case study, customer support
    
LogMeIn
White Paper Published By: Cisco     Published Date: Jun 12, 2014
U.K. energy contractor reduces total cost of ownership while improving customer service and adopting new ways of working.
Tags : 
cisco, unified communications solutions, borderless network infrastructure, cisco ironport security, case study
    
Cisco
White Paper Published By: Adobe     Published Date: May 22, 2014
An Adobe report into building sustainable, one-to-one customer dialogues across any channel.
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adobe, single marketing view, one-to-one customer dialogues, cross-channel conversations, adobe campaign
    
Adobe
White Paper Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring
    
Keynote
White Paper Published By: Interactive Intelligence     Published Date: Apr 23, 2014
To put it carefully, certain technology decisions at the federal level since 2002 have been questionable. But citing new “Cloud First” policies for implementations in government contact centers, data centers, and federal agencies, cloud initiatives are now showing value by way of cost reductions and broader functionality. Abdo Rabadi of Blue Kite Consultants and Mechele Herres of Interactive Intelligence say even more benefits of the cloud await. Read how the federal government can best achieve them.
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interactive intelligence, cloud communications, cloud, cloud solutions, government
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Apr 23, 2014
In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.
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interactive intelligence, real time speech analytics, contact centers, data centers, real time analytics
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Apr 23, 2014
If a contact center executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and of agent performance and customer experience delivery. But certainty in a contact center is nearly impossible, and in the absence of a crystal ball, mathematical models provide the next best thing. They alert, evaluate operational risk, and propose business and resourcing solutions. And now, the best of these models also determine expected experience delivery.
Tags : 
interactive intelligence, contact center, customer service, customer experience, cost
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
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interactive intelligence, business process automation, multichannel technology, customer experience, contact center
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
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contact center, contact center strategy, customer experience, optimization, strategic planning
    
Interactive Intelligence
White Paper Published By: ClickSoftware     Published Date: Mar 20, 2014
Learn how leveraging the cloud to optimize field workforce management improves the experiences of your customers while also lowering operational costs.
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cloud, communication, customer services, process visibility, mobile workforce management
    
ClickSoftware
White Paper Published By: ClickSoftware     Published Date: Mar 20, 2014
A white paper on how the customer experience can be improved through the elimination of front office and field workforce communication barriers.
Tags : 
cloud, communication, customer services, process visibility, mobile workforce management
    
ClickSoftware
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
In today’s globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conferencing solutions enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.
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lifesize, video conferencing, conferencing, high-quality video conferencing, telecommunications
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
Video Conferencing Use Cases
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lifesize, video conferencing, video, use cases, video conferencing solution
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
Making Video Communications as Easy as a Phone Call. That’s Smart Video
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lifesize, video communications, video conferencing, smartphones, smart video
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
LifeSize Evaluates Room-Based Video Conferencing Systems
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lifesize, video conferencing, telecommunications, logistic planning, communication
    
LifeSize, a division of Logitech
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